In family law, emotions run high, so having a 24-hour answering service for family law professionals who can professionally handle your calls with empathy and reliability.
Image of a room filled with family members and family law attorneys negotiating as a family law answering service takes care of the phones.
Few occupations demand the same level of urgency and sensitivity as family law. Long hours and painful conversations are typically required when assisting people with difficulties such as adoption, divorce, and child support.
Your phone continues to ring even when you’re in court. The sheer quantity of calls to return and messages to respond to can quickly consume your day. A professional and caring family law attorney answering service can assist you in dealing with these issues.
As a family law attorney, you have no choice but to be available to clients ready to address their legal issues. Clients may call your office frequently seeking updates on custody or other child-related matters.
Other callers may be looking for an attorney to represent them in court. A missed opportunity frequently follows a missed call. Thankfully, a family lawyer answering service can ensure that you never miss another call.
24/7 Virtual Receptionist
A highly trained 24 7 virtual receptionist can be your secret weapon during the busiest times. Experienced agents can answer potential clients’ questions and provide information about your company. They’re also capable of handling delicate nuances with care and compassion.
A virtual receptionist for family lawyers understands that not every call is urgent, so they can take messages and only forward the most crucial calls to you. Attorney receptionists can also assist you with scheduling appointments and managing your calendar.
Client Relationship Management Challenges That Attorneys Encounter
Lawyers handle everything. Any given day for an attorney resembles a week’s worth of work for anyone else, between litigation, mediation, advising clients, strategizing about cases, conducting research, negotiating agreements, preparing briefs, and staying up to date with new laws and regulatory changes.
You can’t afford to personally respond to every query that comes into your firm when your time is limited, and you’re already stretched too thin.
The call or email may arrive at an inconvenient time, such as during a meeting, while you’re away from the office, or working on a difficult assignment. Communication is sometimes a waste of billable hours. Perhaps it’s a client who is too worried and wants to micromanage or a disorganized client who requests the same paperwork for the fifth time.
These individuals obstruct their personal interests and the lines of business of their legal agents. Attorneys must strike a balance between communicating with many clients and prospects, all of whom demand prompt, personal service. You’ll lose out on opportunities to grow your practice if you spend all of your time managing existing clients.
Client expectations of legal availability add to the difficulty. Many consumers believe that their legal counsel will be available to receive calls and emails at all hours of the day and on weekends.
A client’s trust in their attorney may be eroded by a delayed response or a call that goes to voicemail. On the other hand, no response may be better than speaking with an irritated or overloaded attorney.
Technology has pushed the already high stresses of typical legal situations to extremes by technology. Clients today want immediate responses, even when there is no clear answer, and it is preferable to wait and see.
How does one go about doing that? By using an answering service designed specifically for lawyers.
The Advantages of Using a Legal Answering Service
Lawyers are not required to do everything. Some chores are better left to others, as successful attorneys understand. Attorney answering services help them get the most out of their time.
A lawyer can outsource the time-consuming and frequently distracting labor of screening phone calls, doing client intake, answering inquiries, and maintaining communication with the many parties involved in a legal situation to an answering service.
On-demand agents are used in these services, and they can reply to clients and prospects by phone and (in some circumstances) online chat.
Attorney answering services alleviate the friction and irritation that attorneys encounter when navigating client interactions alone by placing trained, professional receptionists on the front lines of communication.
Fortunately for today’s overworked lawyers, various answering services are available that target the unique issues that legal professionals encounter.
Virtual receptionists can accept messages, transfer calls, arrange appointments, collect information about callers, make outbound calls, and answer basic queries from callers on your behalf.
Through an online chatbox, live chat specialists can perform the same activities for visitors to your website, engaging in genuine dialogues with them and assisting you or your organization in capturing more leads and converting them into clients.
With automated communication, scheduling, relationship management, document management, and finance capabilities, legal technology solutions can help your company increase client intake, satisfaction, and retention.
Conclusion
Virtual receptionists from a 24-hour phone answering service offer a variety of services. Some services are limited to virtual receptionists or live chat. Others offer both, as well as law practice management software integration.
24H Virtual offers the best 24/7 call center and virtual receptionist services for North America and Europe organizations. Contact us if you’re looking for 24-hour answering service!
