Whether you have an established business or just starting with your start-up, you cannot afford to lose customers. Operating and taking a business towards success and profit are in no way easy endeavours. It would be best if you went the extra mile every single time to make everything work perfectly. However, when you have so much going on, sometimes you might miss important calls. This mainly happens when you are not present in your office or when it is after business hours. In this day and age where there is so much competition, you need to maintain round-the-clock availability. But did you know how you can have every crucial call from your customers answered with the help of virtual receptionists? 24h Virtual is one of the best after-hours answering services that are already to support your business. The services are extended by agents who are highly trained. They are perceived as a virtual extension of a business these days.
No Opportunities Missed With A Virtual Receptionist!
As per the statistics, almost 65% of the calls that a business receives after business hours help in generating a massive amount of revenue. This applies to various kinds of businesses. This calls for availing of a 24-hour answering service which means that customers can always speak to a live chat receptionist. In case you are not available, your prospects might start communicating with your competitors. The after-hours answering service is an indispensable part of any business in today’s time. Not only you can prevent your business from losing revenue, but it is also a great opportunity for enhancing long-standing customer relationships.
Extending High-End Customer Support At All Times
Retaining current customers is much easier than inviting a new one. You can now develop a loyal customer base with the help of the after-hours phone answering service as they are always available, especially in times of need. As customers always get to connect with your business even after working hours, they know that they can get their queries solved anytime and from anywhere.
As your office ends And the workforce heads for home, have you thought about what will happen to those calls After office hours? Most of the time, while customers call, they are directed to a voicemail which is not always helpful and might annoy customers even more. However, if you had placed a virtual live receptionist instead of an IVR, the scenario would have been different. these people offering virtual assistant services make sure the day of human touch, thereby helping you maintain professionalism in all your endeavours and projects.
Avoiding pricey office receptionists
After you are done for the day and ready to call it a night, you or any other businessman will constantly be concerned about the emails or calls that take place after office hours. Usually, you would have appointed a conventional receptionist who would be present at your office for receiving the office calls occurring after office hours. However, the prices they charge are huge, Along with the investment that you need to make for the table, chair, computer, and a lot more. But when it comes to the after-hours phone answering service, then you get to work with virtual receptionists who work remotely and charge much fewer fees. Hence, the total expenditure comes down, but the services you get to avail of prove to be highly beneficial for your business.
Controlling And Personalizing The After-Hours Presence
Let us ask you a few highly crucial questions related to your business.
Would you expect the after-hours virtual assistant to answer customers over the call or email the same way you do during working hours?
Do you want every assistant to offer solutions to specific customer questions?
Are you also looking to receive messages through text messages and not through emails?
When you employ the services of an after-hours virtual assistant, it never means that you will have to settle for a generic voice that functions just like a secretary. The 24H Virtual is a reputed service provider that customizes its processes for fulfilling the functions and requirements of your business so that it can help it scale like never before.
Carrying Out Routine Tasks While You Are Away
Carrying the ability to conduct a myriad of duties and have undergone sizeable training, virtual receptionists can help you be present even when you are on the go or at your home. This means there is somebody or the other to look after your business. Customers are of varied kinds, and they can put forward numerous kinds of queries in front of you, and it can be mind-boggling sometimes. Along with this, you will need to fix meetings where people might reach your office, or you might need to travel. Not to forget the fresh leads as they will need constant communication from your side. As easy as it may sound, handling all these at once can be challenging. After-hours receptionists are the individuals who work remotely but make sure that they neatly summarize everything in your email inbox. Hence when you wake up every morning, half of your work is already done. In addition, this gives you the chance to look after the strategic decisions that you need to make for growing the business.
It is quite bizarre or unexpected to find someone by your side at all times. But there is somebody who is accessible for you day & night. However, it will demand you to opt for the after-hours answering service where a team of remote working virtual auto and live receptionists work on behalf of you for your business. Not only receive and answer calls, but they can help you make your mark in today’s digital world. Starting from SEO, digital marketing, website, content creation, there is nothing that these experts cannot cover. So lookout for the best services today and hire them for your utmost benefit. Fulfill all your business goals with 24h virtual receptionists today.