Car wash and car detailing are in-demand industries. As more people purchase cars of their own, services that offer cleaning should skyrocket in the years to come. In a report from IBISWorld, revenues should rise by 9.4 percent in 2021 as demand rebounds while the economy recovers. Therefore, car wash and detailing services should be back on track before the year ends.
However, besides maintaining excellent customer service, most detailing companies gather more customers by operating 24/7. Therefore, it’s best to have an answering service to ensure all customers are attended to even after hours. But what are the benefits of implementing a 24/7 virtual receptionist in a car wash or detailing shop?
1. Boosted Referrals
Most car wash and detailing companies offer free car washes to their customers. However, these free washes don’t come with free car detailing services. A virtual receptionist can encourage customers to upgrade their package and add on some car detailing services. A 24/7 phone service allows customers to contact you without the hassle of calling. The convenience can help with customer satisfaction, earning more loyal customers in exchange.
2. Better Online Reviews
The majority of car wash and detailing services work tirelessly. When they close shop in the evenings or on the weekends, they look forward to their well-deserved rest. But as business owners, they can’t afford to stop working. Because they’re always on call, any customer can call with a question.
Because they’re always on call, any customer can call with a question. And being on-call can be a hassle. However, it’s no hassle for a virtual receptionist who’s always working. With a 24/7 virtual receptionist, owners can take extended breaks whenever they need to.
3. Gives Option to Open 24/7
Whether they have been in business for a while or just opened, most car wash and detailing service owners have one goal: to improve their customer service. Car wash and detailing services typically offer a 24/7 service, and often, customers are surprised when the service is available after hours.
However, with a virtual receptionist, the service can be offered 24/7. A customer service agent can answer calls at any time, even after hours. Furthermore, the virtual receptionist can live worldwide, depending on the business model.
4. Heightened Customer Trust and Loyalty
Car wash and detailing services are known to be trustworthy. After all, customers leave their keys with someone they don’t know. However, having a virtual receptionist ensures that customers have a 24/7 emergency hotline.
Remember, many people text while driving – they don’t want to be bothered while going, but they’ll need a quick response. As a result, car wash and detailing services can be more responsive to customers, especially in emergencies.
5. Overall Customer Satisfaction
One of the primary reasons car wash and detailing services return to profitability is that they’ve listened to their customers. Customers don’t want to be bothered while driving, nor do they want to call when they’re going. Therefore, having a 24/7 virtual receptionist keeps their customers satisfied. Receiving a message from a virtual receptionist ensures that customers receive the attention they deserve.
Conclusion
Car wash and detailing services are regaining their footing. However, most customers still have their concerns regarding the quality of the services. However, offering a 24/7 virtual receptionist will cost more than a standard answering service, car wash and detailing companies to have an opportunity to gain more loyal customers. Overall, it’s a win-win situation.
24H Virtual provides an answering service to companies needing a 24/7 virtual receptionist in their business. Our goal is to provide an affordable yet effective way to answer customer concerns and queries even after hours. Check out our after-hours call service and see which program best suits your business needs.
