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Debunking 4 of the Most Common Call Center Outsourcing Myths

February 10, 2022by Mr Unsox0
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Most Common Call Center Outsourcing Myths

Outsourcing call centers may help a company in various ways, including making it more lucrative! Yes, there are numerous fallacies about outsourcing call center activities; but having an external partner serve your organization may benefit you in various ways. 

First, this post will discuss myths on outsourcing call center services in Canada, how they’re debunked, and how outsourcing may enhance profitability. Take a look at the following:

Cost Control Is Better When Done In-House

This is the most widely held belief, and we’ve all heard it a thousand times! Controlling costs has nothing to do with whether services are provided in-house or outsourced. 

Outsourcing call centers can also save money because you don’t have to create your infrastructure to run them in-house. Outsourcing also saves money over recruiting a new staff to deal with clients because experienced professionals are accessible at reasonable prices. On the contrary, outsourcing is a superior alternative for cost control, contrary to popular belief.

Offshore Call Centers Are Referred to As Call Center Outsourcing

The most serious issue with outsourcing is the intense debate over whether it is preferable to outsource onshore or offshore. It is a fallacy to believe that outsourcing is all about offshore services and that onshore is bad.

However, outsourcing to other countries might be a major disadvantage, causing your customer service to suffer. This is because outsourcing to nations with language problems can lead to issues with properly handling customer care since your clients will complain about not having enough agents to answer their questions. 

At this moment, an onshore outsourcer would be preferable; therefore, calling 24-hour business process outsourcing contact centers synonymous with offshore outsourcing is inaccurate!

Quality Suffers As A Result Of Outsourcing

Several business leaders must have told you that effective business quality can always be maintained in-house. However, we do not reject this reality; yet, concluding that outsourcing reduces quality is equally erroneous. What factors contribute to the success of call center services?

Well, it’s all about how effectively the agents operate, how quickly they solve problems, how safe their call data is, how well they interact with consumers, and so on. These services can certainly be maintained in-house, but due to the large capital investment and large workforce required to handle customer support, not every firm has the financial means.

Is your company prepared for it? If so, in-house is the greatest option! However, outsourcing a 24-hour call answering service is the greatest option for small firms with no contact centers. It provides cost savings while upholding high quality because it employs a team of specialists.

Results to A Lack of Data Security 

Companies are constantly concerned about whether or not their data will be safe after outsourcing! Well, that’s a valid issue since any business wants its service to be safe, and it has the right to be confident in its security.

Many outsourcing businesses today take various steps to ensure data security, and as a business owner, all you have to do is select the correct partner. Your data is subjected to many security tests, and a reputable partner takes data security very seriously. As a result, worrying over something that doesn’t matter is futile.

Conclusion 

Outsourcing is beneficial since it saves money, exposes employees to fresh ideas and faces, and provides a customized touch. When you outsource contact centers, you have the expertise to deal with your customers, and you can be confident that you’ll get quick replies. What does a company desire more?

At 24H Virtual, we can provide your company with 24-hour business process outsourcing that will help you satisfy your clients’ expectations and improve their entire experience with your company. Get in touch with us for more information on our services! 

Mr Unsox

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