The way businesses are hiring virtual assistants these days is quite distinct from how traditional hiring. These are not 100% portable to today’s virtual world when it comes to onsite appointing practices. Given the pandemic, more and more people now have the experience of operating and working virtually. If you are currently searching for a sound virtual receptionist in the present market, then it should not be a challenge. Now you have a massive talent pool that you can get your hands on. However, a bigger pool never indicates the perfect fit pool. It might also mean that the chances of making the incorrect choice for a VA might be more. This is because virtual receptionists always work remotely and are not present in person. But the good news is that location, time, or any other factor never stops these professionals from exuding excellent performance.
How does the mindset matter?
The business world in the post-pandemic times is sticking to a remote path which means more people will be working from home, and you will be feeling the need to hire a virtual team sooner or later. The biggest benefit of a virtual team is that this profitability is connected to being proactive and agile. In this equation, the most important element is a virtual assistant. Presently you have to appoint a professional for their skills, mindset, and experience. Indeed, the massive pool of prospective hires enables more skilled and experienced people accessible for hire, but it will be your mindset that will help you locate the right candidate.
What is the correct mindset for a 24-hour virtual assistant?
Irrespective of the business you engage in, there will be highs and lows along with profit and loss. One fine day your business might undergo a crisis. In those times, you need professionals who will stick by your side and join hands in producing lucrative solutions. A virtual assistant is the correct fit for any organization as these professionals can handle any situation with proficiency. Hence you need to check the mindset of the professional you are hiring so that you know how they might react to particular situations. If you want to know the mindset of your chosen virtual assistant, then keep track of these three important things:
- Their thought process is like an entrepreneur – Always look for a virtual assistant service where the professionals can think like leaders. You are a businessman or businesswoman, so you need to think and act like the one. This calls for the services of a virtual receptionist who can position themselves in your shoes as they are nothing but an extension of your business and you. The people carrying an employee mindset will always wait for instructions. While this might be good for ticking off a checklist, it can never lighten the burden of your workload and assist you in emphasizing other important things.
In comparison to this, owners are always self-starters that make the individuals dedicated to serving them the same. They just know the need of the hour and work accordingly. Problem-solving is a skill they are born with. Also, while making decisions, never hesitate and work for the best interest of the organization they are working for.
Try to discover a virtual assistant who can always keep in mind the bigger picture and not be lost in the regular tasks. You must encourage those professionals to think in the same manner you do and not like a normal employee who is only concerned with the to-do list. Empowering them is very important so that they can step out in complete confidence and always offer you backup when needed.
- They are always keen to learn and grow – As per a team survey, it was discovered that the best feedback that was received from the team members was that they loved the opportunity of learning new skills and operating in new industries. That is something that you called the earning for learning, and this is something you should be expecting from your virtual assistant.
Now you might ask why? This is because any business will grow and will demand increase. Alongside, the present industry will also transform. Needless to say, technology will also evolve. Also, there is no doubt about the fact that customer anticipation is most of the times fluid. These are some aspects that demand a team to be always prepared to keep growing and learning.
The way an individual thinks and their attitudes and values, and mindset are very important. It is not easily seen on a resume, and of course, it does not magically appear after one year when each of us was working virtually. You always have the option of training a person or a team to grow new skills, and you can also assist them in obtaining experience. However, having the correct mindset is an exclusive trait.
Virtual receptionist skillset
The pendant has not just transformed the way of working for businesses and employees, but it has also transmitted the most desirable skill sets. So let us learn about some skill sets that are much for your advanced virtual assistant in 2021:
- Organization – It is impossible for anybody to function remotely if they are unaware of what organization is. The in-person management buffer for keeping all the processes on track is long gone. In today’s time, tasks can only be completed when a person knows self-organization.
- Problem-solving – An important portion of flexibility addresses the skill of solving problems with ease. Now virtual receptionist is an individual who is highly trained for spotting problems and bringing the solutions out of nowhere.
In Conclusion
Any business thrives on clear and upfront communication. However, when you are busy figuring out ways of business growth, you might feel difficulty interacting with every customer with the same level of professionalism and friendliness. So, let a virtual receptionist assist you who constantly work towards effective virtual interaction and communication with customers, partners, associates, managers, and a lot more. With them, you get hands-on a skin & bone support system 24*7.
