The first impression is the last impression. We all heard it always, and it is quite right. Whenever you get a call from any of your clients or a new customer, what do they expect? A good fresh greeting. Their first impression of your business begins with the way you greet them. Just think, how you want to get heard and noticed by a ringing sound of a mediocre receptionist or a professional greeting likely to your professional business organization. Indeed, the second option is the choice.
A calling and responding service is a priority for continuous and professional representation. It is an exceptionally efficient and reasonable way to boost your business outlook to others. However, to maintain the first impression, it is always important to assure that the callers are easily connected to those they want; it could be anyone, the sales manager, or the owner.
Most probably, you think that how can a call answering service help any business like yours. Alongside the first greeting and impression, there are far more benefits of it. Regardless of who you are, whether a single person is working or a small business, it always works.
Reasonable Than Live Answering Service
Someone from our business 24hvirtual.com spent a good amount of money on a live calling service. But still, it does not satisfy him with the work. Following this, the crucial and instant benefit is that the answering service is way more reasonable than the live answering service.
In comparison to a hired receptionist, a call answering service still saves your money. Generally, finding, hiring, and training any new worker costs a lot of dollars besides the salary, bonuses, holidays, compensation, etc. Besides this, there is no one to maintain 24/7 on his/her desk for call answering, so you also need to prepare for a backup system. So it’s even costly.
24hvirtual.com offers you a call answering service that is not more than 30$ per month, and that’s its highest price. You can go low to 20$ too.
Now you can easily assess how much a call answering service benefits you in the first place of budget.
Professionalism to Its Core
You can easily find a great amount of live answering service that serves small businesses too. But the question is, how you will know that those service providers can work with the professionalism you need. Even though hiring a full-time and on-site receptionist at a considerable salary won’t give you total control over how they are answering. If your hired person has a bad day or into any situation, then there is no guarantee of professionalism.
A few days before, we called a law firm to discuss some cases, and after ringing for minutes, the phone got picked by someone rushed with “yeah? What do you need?”
Doesn’t this make you think that you should have some control over your calls getting answered?
For sure, being a professional, you never want someone responding to your calls saying, “yeah?” To get control of how your calls get answered, a virtual receptionist is something considerable. It is because the call answering services are customized according to your business needs. It enables you to record the outgoing message to assure you of the level of professionalism you want.
If you don’t know about live answering service, then simply search for call center stories, and you will get to know about thousands of bad examples. In the best circumstances, the live trained receptionist didn’t invest anything in your business and didn’t clearly know the functioning of your company. On the other hand, the worst-case could be that the call answering agent is not qualified and trained and making your company look bad to the one who called.
Some reports showed that 48% of the customer service representatives’ answers to call are unhelpful. And less than 40% of the companies monitor the communication between staff and customers. Now you can assess how much live receptionists are helpful.
Apart from this, even if you are thoroughly training your live call answering agent, you cannot still guarantee if he or she will serve with what you want. However, with an automatic call answering service, customers can instantly and exactly get the help they need.
Making Your Business Look More Established:
Even if your company is still growing, the best call answering services can help you look established. The best answering services show your callers a menu option from which they can easily access whatever department they want. Even if all your departments are based on just one person or you have a group of three, yet your business seems larger and established with automated menu options as it gives the caller many options to choose from.
Total Customization of Your Menu and Answering Service:
24hvirtual offers you the customized experience of you and your callers both. It enables you to record your initial message that is greeting with an option to update regularly according to things happening. After that, you can set up menu options or departments. In fact, it allows you to have an urgent option too that helps the callers to get in touch with you instantly. This is a surety that none of your calls will get missed, whether it’s important or not.
Spend Time on Crucial:
Definitely, you cannot just spend all your time answering calls getting interrupted in between your work. You have a whole business to run. With a virtual receptionist and a phone answering service, your calls get picked and filtered virtually. Also, the information mailboxes can answer frequently asked questions. This will allow you to handle other crucial stuff better.
Effective Working With Remote Workers:
Nowadays, remote working is getting popular, and more employees are getting into remote teams. This lets the companies take advantage of lower prices, that is, for a freelancer working remotely.
One of the major challenges of remote working is communication. If your company is in Los Angeles and your remote employee lives in San Diego, then how will the phone system surely work for both of you? Yes, no connection and communication are vast, and it is possible, but there are possibilities of communication issues.
However, 24hvirtual makes it easy for you. It allows the callers to call any one company member and connect to all the team members regardless of where they live. In fact, if each of your company employees works remotely, still callers can connect by selecting the certain department or individual they need to talk to. In this regard, call answering service makes a lot of things easier and convenient for both sides.
Get Your Messages Directly:
A virtual receptionist enables you to retrieve your messages in several ways immediately. 24hvirtual.com instantly makes you get your voicemail transcription to email to let you message with convenience. Also, this helps you in scanning and differing the messages between offers to sell products and showing interest to buy from you.
Sending Each Call to Relevant Department Working Efficiently:
Imagine running a small restaurant and receiving each call for different requests like home delivery order, address change call, food complaint call, chef calling, etc., while your work is just to note home delivery orders. It is all quite confusing and time-consuming.
Using an automated call answering service saves your time by letting you focus on the calls of your interest and work. It takes you away from the hassle of receiving several calls to find one of your needs. Virtual receptionists and automated menus allow you to set up and organize calls in your own way.
Using System Without any Hardware:
Do you know that an automated menu does not need any kind of hardware to run? Your existing phone lines are enough. This also saves your money. In fact, 24hvirtual.com takes you away from that fumbling answering machine alongside keeping your phone number. In place of this, following your choice, you can switch to any local number you want.
Eliminate Caller’s Waiting Time:
No one likes to wait! Sometimes, callers trying to get connected to a live person have to wait, and this lessens the points for the company’s customer service. An automated answering machine prevents your customers from waiting and makes them meet the department or person they want to reach. After that, they can also leave a message to make the team member of that department call back immediately. This is the best way of reducing frustration alongside value the time of customers.
Surely Reaching to All The Calls:
Missing calls is something awful, and it gets worse if you are trying to secure new leads. You never want to miss any possible sale. Virtual receptionists take you away from worrying about human errors that disturb the work. Each caller is able to leave a message, and the system saves the information and details about each caller automatically.
Callers get away from listening to the ringing phone and waiting for unanswered calls, and you don’t need to worry about the missed call that could be a new opportunity. A remote answering service answers all the incoming calls, greets your callers with your personalized message and then gets directed to whatever they want.
24hvirtual.com also makes it easy to manage critical and urgent calls by forwarding calls to the respective person. It has a feature of finding me and following me that is a convenience for important calls to reach.
Prevention of Distractions:
Research shows that, on average, a worker gets 56 times interrupted daily and spends 2 hours every day to recover from the distraction. Phones are the primary reason behind productivity loss and distraction when the point is about the workplace.
A phone call answering service enables you to set time for answering phones and working. This boosts your productivity as answering service can assure clients and make them reach respective departments while you can toil on a project or meet freely.
Callers get Control:
A virtual receptionist and call service allow the customers to choose the direction of their call. This is the way you can know what kind of interaction your customers want with your business. Also, a research study shows that 55% of the customers want automated self-service as it is convenient.
Allow All Calls to Come IN:
Sometimes your office may get closed due to any reason like weather, emergency or anything. But the remote answering service still works. It makes your company operate in all the conditions alongside maintaining your customer service. This way, you never need to worry about missing calls or opportunities.
Prevention of Management:
Hiring any call answering agent is management to handle. Firstly, you need to train the live calling agent for answering the phone, monitoring the work, and assuring about their professionalism and training for complete satisfaction. Besides this, if your live receptionist ends up with no performance, then you may need to do all the work again with someone new.
A virtual answering service takes all such kinds of hassles away, and you don’t need to do any management. Once you set up the answering service as you like, then you need to do nothing except updating it whenever you want.
Versatility in Communications:
Call answering services are versatile and enable you to complete a variety of things. Those things could be using service as an info line, offerings, directions, letting callers know about your availability hours, and much more. Including this, at 24hvirtual, you can use the call answering service as a fax-to-email service and becomes an app to let you commute via mobile easily. This system gives you two options to pick up your phone when you are available to let your phone ring while you are working.
Actually, 24hvirtual.com makes everything easier by following your terms.
Holding the Services Relevant to Your Industry:
Not limit call answering service to one-size-fits-all. In fact, 24hvirtual.com offers you services for all our customers, reflecting their needs according to the relevant industry.
For example, if you run a medical clinic, you need to set a system to make other relevant people reach you. Or you require a system to manage and schedule appointments for patients with ease.
24hvirtual.com avails you a lot of services besides this. 24hvirtual.com works with a great range of companies in several fields. So, we clearly understand your industry and field and help you the way you want for your betterment. Whenever you need anything, just contact us, and we are here for a solution.
Review All The Calls and Voicemails:
24hvirtual.com records all the calls that you receive in your account. All the incoming calls are logged whether the caller talked to someone or just left a message. This helps you with your business’s analytics and how your business calls traffic.
24hvirtual makes it easy for you to know about the calls that lead to sales. Our system keeps a track record of all the calls heading to whatever department. Whether you need to know the frequently asked questions your customers have or whatever, just review the voicemail transcriptions of your calls and get an instant snapshot of whatever your customers said. This info could be super helpful for you when you are making your FAQs page or any marketing material for your site.
The feature of 24hvirtual to give you access to each voice recording and transcription makes it easy for you to know who, when, and why called you. This is a potential insight into your callers and customers. Also, this information is helpful for you in many ways and can make you shape your answering service.