You will have access to a listing of all chat transcripts, date & time information, as well as an indication of when your agents are online.
This is ok. Our agents can work inside your live chat software if you prefer. Our experienced live chat agents understand how to navigate various live chat software solutions.
Yes. We can discuss all your needs during your onboarding. The process will begin by telling us what you want during a live consultation with your dedicated project manager.
We have US-Based English-speaking agents that can assist in dozens of languages including Spanish, French, Russian, and many others
No. If you prefer not to use your own live chat software, we will take care of that for you. If you wish to utilize your own, that is fine also.
The number always fluctuates. However, at a minimum, we employ over 100 live chat agents ready to assist clients.
Yes. Our agents can work in any timezone that you prefer. Additionally, they have the ability to work overnight and early morning hours.
No. All of our chat agents are 100% real humans, and live chat agents with years of experience in serving clients.
The average cost of our services varies. Not all businesses need the same services. To uncover an affordable rate perfect for your needs, reach out to a team member today.
Your virtual chat agents will respond to and initiate requests in real-time. That means seconds to respond and assist customers with their needs.
You can have real-time access to the dashboard. With us, we help customers be as little hands-on or as much as they prefer
This is a term that refers to live chat agents that will initiate conversations with your website visitors. A well-timed chat can help your customers make that final decision. It’s what we’re good at.
While we do work with various industries across multiple sectors, we understand that it’s always about finding the right fit. That’s why we go through a simple, yet extensive consultation to understand how we can best be of service to you.
We take pride in our ability to learn the fundamentals of virtually any industry or technology quickly. Some of the markets we have served include green technologies, medical devices, biotechnology, Internet/e-commerce, telecommunications, distance education/e-learning, real estate, financial services, healthcare services, manufacturing, retail, food service, consumer products, media and entertainment, aerospace, artificial intelligence, enterprise software, insurance, energy, and networking. Having said that, we believe that the value we bring to the table is not industry expertise — which you already possess in abundance — but rather an understanding of what business owners expect from a telecommunications firm.
A Virtual Phone System works similar to any other cloud-based virtual application such as Dropbox, but it is used for a different purpose – a phone service. You don’t need to buy any telephone systems hardware or any physically installed phone lines with a virtual phone system. Instead, we host your business phone numbers on a cloud-based server that will direct calls into an account specially set for your business.
24h VIRTUAL can provide your business with an economical, easy to set up a Virtual Phone System to meet your distinctive business needs.
Our business Virtual Phone System with cost-effective pricing and packages can be suitable for any business’ budget. Our free, professionally experienced recorded greetings can deliver your message to your customers effectively.
The first impression is the last impression. We all heard it always, and it is quite right. Whenever you get a call from any of your clients or a new customer, what do they expect? A good fresh greeting. Their first impression of your business begins with the way you greet them. Just think, how you want to get heard and noticed by a ringing sound of a mediocre receptionist or a professional greeting likely to your professional business organization. Indeed, the second option is the choice.
A calling and responding service is a priority for continuous and professional representation. It is an exceptionally efficient and reasonable way to boost your business outlook to others. However, to maintain the first impression, it is always important to assure that the callers are easily connected to those they want; it could be anyone, the sales manager, or the owner.
Most probably, you think that how can a call answering service help any business like yours. Alongside the first greeting and impression, there are far more benefits of it. Regardless of who you are, whether a single person is working or a small business, it always works.
Someone from our business 24hvirtual.com spent a good amount of money on a live calling service. But still, it does not satisfy him with the work. Following this, the crucial and instant benefit is that the answering service is way more reasonable than the live answering service.
In comparison to a hired receptionist, a call answering service still saves your money. Generally, finding, hiring, and training any new worker costs a lot of dollars besides the salary, bonuses, holidays, compensation, etc. Besides this, there is no one to maintain 24/7 on his/her desk for call answering, so you also need to prepare for a backup system. So it’s even costly.
24hvirtual.com offers you a call answering service that is not more than 30$ per month, and that’s its highest price. You can go low to 20$ too.
Now you can easily assess how much a call answering service benefits you in the first place of budget.
You can easily find a great amount of live answering service that serves small businesses too. But the question is, how you will know that those service providers can work with the professionalism you need. Even though hiring a full-time and on-site receptionist at a considerable salary won’t give you total control over how they are answering. If your hired person has a bad day or into any situation, then there is no guarantee of professionalism.
A few days before, we called a law firm to discuss some cases, and after ringing for minutes, the phone got picked by someone rushed with “yeah? What do you need?”
Doesn’t this make you think that you should have some control over your calls getting answered?
For sure, being a professional, you never want someone responding to your calls saying, “yeah?” To get control of how your calls get answered, a virtual receptionist is something considerable. It is because the call answering services are customized according to your business needs. It enables you to record the outgoing message to assure you of the level of professionalism you want.
If you don’t know about live answering service, then simply search for call center stories, and you will get to know about thousands of bad examples. In the best circumstances, the live trained receptionist didn’t invest anything in your business and didn’t clearly know the functioning of your company. On the other hand, the worst-case could be that the call answering agent is not qualified and trained and making your company look bad to the one who called.
Some reports showed that 48% of the customer service representatives’ answers to call are unhelpful. And less than 40% of the companies monitor the communication between staff and customers. Now you can assess how much live receptionists are helpful.
Apart from this, even if you are thoroughly training your live call answering agent, you cannot still guarantee if he or she will serve with what you want. However, with an automatic call answering service, customers can instantly and exactly get the help they need.
Even if your company is still growing, the best call answering services can help you look established. The best answering services show your callers a menu option from which they can easily access whatever department they want. Even if all your departments are based on just one person or you have a group of three, yet your business seems larger and established with automated menu options as it gives the caller many options to choose from.
24hvirtual offers you the customized experience of you and your callers both. It enables you to record your initial message that is greeting with an option to update regularly according to things happening. After that, you can set up menu options or departments. In fact, it allows you to have an urgent option too that helps the callers to get in touch with you instantly. This is a surety that none of your calls will get missed, whether it’s important or not.
Definitely, you cannot just spend all your time answering calls getting interrupted in between your work. You have a whole business to run. With a virtual receptionist and a phone answering service, your calls get picked and filtered virtually. Also, the information mailboxes can answer frequently asked questions. This will allow you to handle other crucial stuff better.
Nowadays, remote working is getting popular, and more employees are getting into remote teams. This lets the companies take advantage of lower prices, that is, for a freelancer working remotely.
One of the major challenges of remote working is communication. If your company is in Los Angeles and your remote employee lives in San Diego, then how will the phone system surely work for both of you? Yes, no connection and communication are vast, and it is possible, but there are possibilities of communication issues.
However, 24hvirtual makes it easy for you. It allows the callers to call any one company member and connect to all the team members regardless of where they live. In fact, if each of your company employees works remotely, still callers can connect by selecting the certain department or individual they need to talk to. In this regard, call answering service makes a lot of things easier and convenient for both sides.
A virtual receptionist enables you to retrieve your messages in several ways immediately. 24hvirtual.com instantly makes you get your voicemail transcription to email to let you message with convenience. Also, this helps you in scanning and differing the messages between offers to sell products and showing interest to buy from you.
Imagine running a small restaurant and receiving each call for different requests like home delivery order, address change call, food complaint call, chef calling, etc., while your work is just to note home delivery orders. It is all quite confusing and time-consuming.
Using an automated call answering service saves your time by letting you focus on the calls of your interest and work. It takes you away from the hassle of receiving several calls to find one of your needs. Virtual receptionists and automated menus allow you to set up and organize calls in your own way.
Do you know that an automated menu does not need any kind of hardware to run? Your existing phone lines are enough. This also saves your money. In fact, 24hvirtual.com takes you away from that fumbling answering machine alongside keeping your phone number. In place of this, following your choice, you can switch to any local number you want.
No one likes to wait! Sometimes, callers trying to get connected to a live person have to wait, and this lessens the points for the company’s customer service. An automated answering machine prevents your customers from waiting and makes them meet the department or person they want to reach. After that, they can also leave a message to make the team member of that department call back immediately. This is the best way of reducing frustration alongside value the time of customers.
Missing calls is something awful, and it gets worse if you are trying to secure new leads. You never want to miss any possible sale. Virtual receptionists take you away from worrying about human errors that disturb the work. Each caller is able to leave a message, and the system saves the information and details about each caller automatically.
Callers get away from listening to the ringing phone and waiting for unanswered calls, and you don’t need to worry about the missed call that could be a new opportunity. A remote answering service answers all the incoming calls, greets your callers with your personalized message and then gets directed to whatever they want.
24hvirtual.com also makes it easy to manage critical and urgent calls by forwarding calls to the respective person. It has a feature of finding me and following me that is a convenience for important calls to reach.
Research shows that, on average, a worker gets 56 times interrupted daily and spends 2 hours every day to recover from the distraction. Phones are the primary reason behind productivity loss and distraction when the point is about the workplace.
A phone call answering service enables you to set time for answering phones and working. This boosts your productivity as answering service can assure clients and make them reach respective departments while you can toil on a project or meet freely.
A virtual receptionist and call service allow the customers to choose the direction of their call. This is the way you can know what kind of interaction your customers want with your business. Also, a research study shows that 55% of the customers want automated self-service as it is convenient.
Sometimes your office may get closed due to any reason like weather, emergency or anything. But the remote answering service still works. It makes your company operate in all the conditions alongside maintaining your customer service. This way, you never need to worry about missing calls or opportunities.
Hiring any call answering agent is management to handle. Firstly, you need to train the live calling agent for answering the phone, monitoring the work, and assuring about their professionalism and training for complete satisfaction. Besides this, if your live receptionist ends up with no performance, then you may need to do all the work again with someone new.
A virtual answering service takes all such kinds of hassles away, and you don’t need to do any management. Once you set up the answering service as you like, then you need to do nothing except updating it whenever you want.
Call answering services are versatile and enable you to complete a variety of things. Those things could be using service as an info line, offerings, directions, letting callers know about your availability hours, and much more. Including this, at 24hvirtual, you can use the call answering service as a fax-to-email service and becomes an app to let you commute via mobile easily. This system gives you two options to pick up your phone when you are available to let your phone ring while you are working.
Actually, 24hvirtual.com makes everything easier by following your terms.
Not limit call answering service to one-size-fits-all. In fact, 24hvirtual.com offers you services for all our customers, reflecting their needs according to the relevant industry.
For example, if you run a medical clinic, you need to set a system to make other relevant people reach you. Or you require a system to manage and schedule appointments for patients with ease.
24hvirtual.com avails you a lot of services besides this. 24hvirtual.com works with a great range of companies in several fields. So, we clearly understand your industry and field and help you the way you want for your betterment. Whenever you need anything, just contact us, and we are here for a solution.
24hvirtual.com records all the calls that you receive in your account. All the incoming calls are logged whether the caller talked to someone or just left a message. This helps you with your business’s analytics and how your business calls traffic.
24hvirtual makes it easy for you to know about the calls that lead to sales. Our system keeps a track record of all the calls heading to whatever department. Whether you need to know the frequently asked questions your customers have or whatever, just review the voicemail transcriptions of your calls and get an instant snapshot of whatever your customers said. This info could be super helpful for you when you are making your FAQs page or any marketing material for your site.
The feature of 24hvirtual to give you access to each voice recording and transcription makes it easy for you to know who, when, and why called you. This is a potential insight into your callers and customers. Also, this information is helpful for you in many ways and can make you shape your answering service.
It is a call answering service with automated menus paired with several other features. Actually, it is beneficial for smaller businesses letting them save their time and money. In simple words, this is an answering service that allows you to have a great level of customer service alongside letting you be on the productive side.
Whenever you need a call answering service for your business, get in touch with 24hvirtual. We can enable you to have a new system setup and make it run within 24 hours. This assures you that we don’t let you miss any important call or time for work. Also, our services are super affordable and are relatively less than an in-person staff.
24hvirtual.com is a great way to assure that all your calls are getting answered professionally. Regardless of the time your clients and customers call, they get directed to the concerned department or right phone number. In fact, we serve you while you travel by forwarding your calls to your cell phone. This way, you never miss any important call.
Yet not convinced with 24H Virtual? Look into all our solutions and learn about the options that are suitable for your business. Or you can directly contact us to get our help in your company’s success.
An auto-attendant communication system is based on a telephonic system. It works by redirecting the callers to an extension.
When this system receives a call, it will answer with a professional greeting. Then it will provide the caller with a menu of various options to choose from. When the caller selects an opportunity, he/she is quickly transferred to the selected extension without time being wasted.
This system gives customers options to call from; they can either call by name or extension. Otherwise, they can choose from the menu to be directed to their intended department or person.
This system eliminates the need for a live receptionist or telephone operator.
Work-From-Anywhere option (to help your remote staff)
A missed call means a missed opportunity, and it can leave a bad image on your callers. Your callers should be able to leave a voicemail if their call goes unanswered so you can reach them out later. Voicemail to email service is widely used and an excellent tool for businesses that want to stay connected with their clients. The voicemail to email feature makes it easy for you to receive and listen to your voice messages. Instead of taking a separate time to listen to all the individual voice messages, all the voice messages will be automatically sent to your email, making things easier for you.
Benefits Of Voicemail To Email Service
Full Support With Our VoIP Voicemail To Email Service
24H Virtual provides exceptional service besides our voice mail to mail feature. It includes:
Benefits Of Voicemail To Email Service For Your Business
Professional response: Whenever your clients call, they will receive a professional greeting that will be great for your organization or business as it will leave a good impression on your callers. Our voicemail to email feature allows you to record a professional greeting without any additional charges.
Convenient: Having all the messages in a single place enables you to manage your messages and call when it’s convenient for you right from your inbox. Caller information data is in your mail, and you can call back the caller with one click. You can forward messages easily.
Our VOIP voicemail to email feature allows you to call remotely to check your voice messages using any phone line.
Reliability: The voicemail to email feature is included in all our hosted PBX systems. With a 24H Virtual auto attendant, your callers will always get a professionally recorded greeting. If you can’t answer any call, our system will automatically send your caller to our voicemail to email service without having any busy signals and dropped calls.
Other Features Alongside Voicemail To Email Service
You can use 24H Virtual voicemail to email forwarding service either in a single mailbox or as a part of our virtual phone system:
Local voicemail service: 24H Virtual voicemail to email feature allows you to enable this service on any local phone number. You’ll keep receiving voice messages even if your area code is changed.
The answer is yes! When we send voice messages to your email, we also send a transcription without any additional charges.
When you get a call for any query or some other business purposes, you cannot respond to every one of them. You will need someone who can help you attend those calls. The voicemail transcript will receive your calls and record the queries. The queries are sent directly to your email, where you can read them from your inbox.
Traditional voice mails send you the calls in the form of messages, and you have to go through all of them. By the time you get an important message, you might have lost a potential customer. You need to have some authentic and helpful features that keep you free from unnecessary calls and low-priority calls.
Services of 24H Virtual
24hvirtual can be your required voicemail transcription service. We help you catch the necessary calls from potential clients only, either new or regular loyal customers. We help you receive a text transcription of every critical and high-priority call on your email as early as we receive a call.
You can read the message and decide which caller you need to call back and give prompt attention. Instead of offering you voice mails to listen to in a single sitting, you get separate text messages making it convenient for you and pleasing for your customer.
Use 24hvirtual and get all the services in your mobile phone a single touch away. We offer you free voice to text transcription.
Whatever plan you choose from our services, all of your phone calls are translated into text messages by the auto-receptionist and auto attendant products. All your messages and calls are at your fingertips saved in your direct messaging single voicemail box.
Options of Voicemail Transcription
Voicemail transcription is a service that converts your recorded voicemails into text messages so you can have a quick look at the important ones. There are two main types of transcription.
Human transcription involves an auto-receptionist that receives your calls and transcribes them by hand. He listens carefully to all the queries, and hence there is no doubt about the accuracy of these messages. Some disadvantages of using this feature are as follows.
So, this type of transcription is often not recommended. People try to go for computer-generated transcription because of their business concerns.
The world will be ruled by digital technology shortly. The voice mail transcription done by a digital computer system is preferred over the human-generated. However, the accuracy is not as high as it was later, but there are still certain advantages.
You can be carefree about the privacy concerns because no third person hears your conversation. The computer sends you the message within a few minutes after receiving the voice mail. The computer-generated transcripts are generally available at a lower price.
Benefits of Using 24H Virtual
Voicemail transcriptions have become more comfortable with 24hvirtual. There are no charges for any service, and all the voice to text mails are offered to you for free. If you are willing to listen to the actual conversation, you can avail of a copy of the MP3 recording of the call on your email.
Some other advantages are as follows.
When you use 24hvirtual, all the transcription is computer-generated, and hence the only person listening to your confidential messages is you. There is no invasion of your privacy.
When you receive the message, you can quickly figure out which call was a significant advantage to your business, and hence you can call them back immediately. No time is wasted in unnecessary advertisement calls.
With 24hvirtual, you need no more rewind. You see the message that contains all the details, and then you plan your next step. Listening to the same audio twice or thrice to get all the details is no longer required.
There are a lot of benefits to choosing 24H Virtual for your professional and pre-recorded voicemail greetings.
Professional voice message greeting recording free of charge.
We have a professional team for you to handle the entire setup procedure.
Complete support before, during, and after the setup.
Based locally in North America, live telephone support.
While you are on the line, we give you solutions to your issues.
Most of the calls that you get during office hours are related to the same questions asked every now and then. You may find yourself fully exhausted and drained of answering the same question repeatedly. There would definitely be times when you get stuck in answering typical questions in the middle of a very important task. Such an overwhelming situation can urge you to talk rudely with your customer, which is the last thing you ever want.
Please refer to the following scenario to get a better understanding of how our Information Only Mailbox works:
And the message will be repeated.
We can set the first two options to be answered by an automated phone message so that you never have to take the call for trivial questions. For the third option, your caller is still provided the opportunity to talk to a live representative about the things that are not commonly asked or some unusual scenario.
With this information-only mailbox service, you never have to worry about picking up the calls in the middle of an important meeting. So you have blocked all the distractions and irritations that come your way while working.
Moreover, if you want to change any information, your messages will be recorded within no time. So, without losing anything, you get a lot of time and satisfied customers at your hand.
Our virtual fax to email service is bound to enhance accessibility and add convenience to your lives. One of the biggest contributing factors that can make you change your decision and switch from standard fax to the virtual fax-to-email service is that it results in potential savings for your company. You can physically observe the expenses of paper, ink, and toner affecting your company’s bottom line. However, most companies forget to see and consider the hidden costs implied with a standard fax machine. These hidden costs can include the burden caused to your staff members, the machine’s storage footprint, consumption of power, excessive effort and time wasted on purchasing supplies, and the constant headache of fixing a faulty device. With 24H Virtual’s fax to email service, these hidden costs can go off the records in no time. Our experts will take charge of your online system and attend to any sort of matter that arises. Besides these, fax to email services contains a significant amount of environmental benefits that should also be considered. Our toll-free or local number virtual fax to email service will provide an affordable, convenient, and revolutionary online fax solution to your company. Besides, 24H Virtual is also well-known for its outstanding customer service. By shifting your company from tangible to entirely electronic fax messages, you can contribute to a more eco-friendly environment and sustainable future. The only thing you will need to make it possible is a strong internet connection and your smartphone, computer, or laptop to send/receive messages and documentation. Fax to email service is the ultimate solution to rid your office of all the clutter and commence the remarkable transformation journey from a paper-based to a paperless office.
You can even add the listen-only mailbox either as a single line or as an extension of the auto-attendant system. You have the freedom to customize the options as per your needs and demands.
With the listen-only mailbox, you will get the additional option of greeting your callers and asking them to leave a voice message.
Do you want your callers to connect with you on your cell phone by pressing a button? That would be a no problem for us. We can do this for you.
Contact us today, ensure the best customer service and increase your work productivity by working with us.
BENEFITS OF INFORMATION ONLY MAILBOXES:
Your toll-free number credibility depends on the company that is hosting it for you. Always go for a provider whose track record is excellent and reliable. It provides the best connectivity, ensuring that your callers never got a busy signal or any error message while calling your business. Always look at what options are provided in a toll-free number package, and affordability is also important so that it doesn’t put an extra burden on your business. Also, focus on a company that provides the best customer service. It is suitable for your peace of mind and your company’s financial growth, knowing that your business is in good hands. WeWe Provide Full Support With Our Toll-Free Number24H Virtual understands and provides value to its customers. Our primary focus is reliability, affordability, and a commitment to provide outstanding customer service. Whether you want your toll-free number to connect to your voicemail box or you are looking for a full auto-attendant feature, we are ready to provide you the best services. While choosing 24H Virtual as your toll-free number provider, here are few things you can expect from us: Customized services with no additional charges: our virtual phone service is easy to use with no extra charges. We know your main focus is running your business successfully; we will work with you to develop a customized plan according to your unique requirement.
No long-term contracts or agreements: if you are not happy with the benefits you hoped for, or you want a change, we ensure you are not tied to a long-term contract or agreement. We also allow you to update your plan whenever you need it.
North American based staff for support: we know that auto service is easy and useful in many ways, but we don’t think it is a substitute for a real person. Our hard working and competitive US-based staff is one call away from you whenever you need help with your toll-free number.
Buy A Toll-Free Number For Your Business From 24H Virtual
24H Virtual has various prefixes available, from an original 800 toll-free number to different prefixes available. We can help you to decide on a customized toll-free number or a vanity number that can correctly promote your business. We have provided our virtual phone services for our many clients, and we are looking forward to working with you and making our next success story. A toll-free number keeps you connected with your customers no matter wherever they are. The best thing is that we provide a one-week free trial.
Call us at our toll free number- 1-800-825-2587 or contact us to know more about our services. We are waiting to know about your business and offer you our customer services and become your communications partner.
Even if you don’t own a large company and have a small business budget, a virtual Canadian phone number lets your business sound more professional and gives a look of a large company.
Our virtual phone numbers are cloud hosted, with amazing features such as professional greetings, call routing, without any hardware or software, and multiple extensions.
With a Canadian virtual phone number, your Canadian customers can access your business easily no matter where your customers are. You can set up Canadian virtual phone numbers for your customers in Montreal, Toronto, and Vancouver among other locations. Your incoming calls will be routed to your present location.
Your customers can choose how to interact with you through a professional menu, to route their calls to a right person or department.
All you need to do is-buy a Canadian phone number from 24H Virtual, and we will handle the rest. We offers you a wide range of options such as auto-attendant feature, call forwarding services. We can assist you to put a customized package according to your unique business needs.
Our services are affordable for your small business. We deliver long-term results through a cost-effective local presence, enabling your customers to reach your business easily through a local Canadian phone number.
Virtual phone numbers are easy to use. You can set up your virtual office in Canada conveniently if you are considering growing your business internationally. A local phone number can be routed to your present location. This will enable easy access to your potential clients without causing hefty telephone bills eating into your budget. It will allow you to test new markets worldwide.
You can make your presence internationally without actually having to open a new office in a new country. Call us at-1-800-825-2587 and contact our team to quickly get your Canadian phone number today to grow your business in Canada.
All of the virtual assistants we work with have specialized skills in their specific fields. However, you may train your VA on any systems or procedures that you like.
We will help you streamline your day. With high-quality virtual assistant services, we will help you do everything from data entry and data mining to web research and copy-paste tasks and beyond.
Book your consultation and get started ASAP. For more information on how it works visit here
For your Virtual Assitant Services, we include 3 hours of service for your 7 Day Trial period.
For your convenience, we source Virtual Assistants from the Philippines, Europe, and South Africa. That means we have the capacity to source talents from different parts of the world.
Certainly. Your virtual assistant can make all the purchases and pay all the invoices you need. You focus on running your business and leave the administrative tasks to us.
Most of the time we deal with individuals and businesses looking for last-minute “rush” work. That is ok with us. Just tell our team what you need, and we’ll work on making it happen for you.
Although we are an English-speaking agency, some of our virtual assistants speak additional languages.
Our virtual assistants maintain a wide range of qualifications, credentials, and degrees. From associate degrees to HR certifications and accounting credentials. Speak to a specialist to find the perfect match for your needs.
We work on your schedule. Let us know when something needs to be done and we’ll ensure your virtual assistant completes that task in the agreed-upon amount of time.
You always have complete control over how you want your virtual assistants to introduce themselves. However, as a general rule of thumb, they always state they are calling on your behalf.
There are never any contracts. We work on a per-task basis. Only pay for what you use. If you need more assistance, simply ask us. If you no longer want to work with us, that is ok also.
Most virtual assistants prefer working with clients on a long-term basis. Tell us what large request you have, and our team will match you up with the appropriate virtual assistant.
In most scenarios, we can offer you a dedicated assistant that works with you permanently. Simply contact our team and we will accommodate your request.
Most of the time, our team can identify and match you with the right virtual assistant in less than 48 hours. It all depends on your needs and project requirements.
There are no hidden fees, set up fees, or commissions. Our pricing is straight forward and can be found here.
If you would like to change your virtual assistant for any reason, let us know. Someone will get started on helping you onboard your next VA.