A new report from Sageworks shows seven of the top 10 industries with the highest sales growth are related to construction. Meanwhile, Sageworks also reports that the construction sector has below-average profitability relative to other small businesses; however, the opportunity for financial success is ample. So why are so many failing to attain it?
Customer service may play a role. Walker Info predicts that by 2020, customer service will overtake price and product as the key differentiator for businesses, with more control over our interactions with companies. As a contractor, customer service sets you apart from other companies—but delivering exceptional customer service is challenging. A 24 7 virtual receptionist can help you provide excellent customer service to every client while increasing your profits. Here’s how they do it:
Driving Efficiency and Effectiveness
You have worked hard to build your business, and with a remote receptionist, you can expect to enjoy the freedom that brings. Whether you’re on the road, at the site of the job, or taking a well-deserved rest, you’ll know that a customer experience expert handles every call. Best of all, a remote receptionist service provides this assurance at a fraction of the cost of hiring an in-house employee.
Your customers deserve quality work, but they are also looking for quality customer service. A remote receptionist service allows you to create great experiences for your customers and new clients—more efficiently than you could manage if you kept someone onsite—which builds word-of-mouth buzz that drives referrals.
Driving Work Achievement and Profit
Interruptions can affect productivity, but remote receptionists can keep your company from having to pay for open calls. Services specialize in connecting only the calls you want and escorting the rest of the callers wherever they need to go.
You can even change your mind about how you handle calls whenever you need to, so you can get through a hectic day without having to think about your receptionist. With this in place, you’re able to accomplish more. And many services are easy to turn on and off as needed, so you only pay for what you use.
Increasing Customer Happiness
When you’re on your feet all day, you can’t always pick up the phone and use your warmest, most friendly voice to talk to customers. But a 24 7 virtual receptionist can.
Once you hire a remote receptionist team, they take on all the tasks of talking to customers. They will respond to every call and email message in your place so that you can work with clients instead of on the phone.
A remote receptionist team gives you access to the skills of several friendly people who are willing to help anyone who needs assistance—and they take calls when you’re on the job site or visiting customers.
Making Excellent First Impressions
Did you know that 72 percent of callers who reach an automated answering service will hang up without leaving a message? How will you know whether you got a job if you’re too busy to pick up the phone? A 24 7 virtual receptionist provides the coverage you need when you need it and eliminates the risk of losing customers to voicemail.
No more risk of losing customers to voicemail—every caller gets greeted by a live, cheerful person prepared to follow your custom instructions. And if you’re looking to hire subcontractors, remote reception services are an asset. The receptionists will answer live when candidates call and gather or relay any information you need to make an informed follow-up.
Hire Your First 24 7 Virtual Receptionist
Since they’re not onsite, remote receptionists can work flexible hours and communicate easily by phone, email and text messaging. They can even call your subcontractors and customers directly on your behalf, so you can spend your time on what’s most important to you.
Hire your first 24 7 virtual receptionist from 24H Virtual today! We are a people-oriented organization that values our clients and their customers as the most important. We will help you succeed by leveraging our extensive workforce to do what you do not have time to do. Get started with us right now!