Clients of a salon typically need to call in to make an appointment. So, a huge part of running a salon business is taking calls and speaking with customers. However, there are also other important aspects of the business that need attending. But if you can’t afford to hire someone specifically for managing clients, what are you supposed to do? Well, the answer could lie with a virtual assistant.
Efficient Appointment Scheduling
Virtual assistants can be given the task of scheduling appointments. This is a huge time saver as they can set up appointments while you continue with your regular tasks. And when it comes to appointment scheduling, a virtual assistant can be really valuable. They are able to generate bulk emails to a list of potential customers, get them in touch with your customers and take down the appointments.
They can also be directed to send reminders to those who are yet to book an appointment and follow up with them when they fail to respond. And if you can set up a CRM, they can even be directed to send appointment reminders via SMS and make reminder calls to those who don’t respond to emails.
Provide 24/7 Customer Service
A virtual assistant can be directed to handle a bulk of your customer service-related tasks. They can, for instance, be directed to answer emails, conduct online chats, respond to enquiries made on popular question-and-answer platforms and more. This would free you up to focus on making sure your customers leave your salon with the best possible experience.
Automated SMS Messaging
Virtual assistants can also be given the task of sending promotional SMS to your clients. This way, you stand a chance of reaching out to them, even when you are not around. If you have set up a marketing campaign in which you want customers to have a particular product or service on a particular day, send out an automated SMS to your clients on the day desired.
So, when your clients have the product or service, send out another SMS to thank them for supporting you. If your virtual assistant is smart enough, you can also have them schedule automated SMS and reminders to be sent out at a particular time during the day.
Organized Customer Database Maintenance
Your virtual assistant can also be directed to regularly update your customer database. So, when a customer makes an appointment or contacts your salon with a query, they can be directed to note it down in the database. Similarly, they can give details of your customers as they get in touch with you at the salon. Such data is crucial as it can help you keep yourself posted on customers’ preferences and critical requirements.
In short, virtual assistants are capable of making your salon more organized and efficient. And when you hire a virtual assistant to help you get your salon business on track, you can avoid the need to hire a salon manager. Remember, it’s better to spend your money on highly skilled virtual assistants than to spend on an employee who won’t bring much to the table.
Get a skilled virtual assistant in Canada with the help of 24H Virtual. We are a virtual receptionist service provider that can help you protect your time by delegating certain tasks to a team of qualified professionals. We will help you succeed by leveraging our extensive workforce to do what you do not have time to do. Contact us today to get started!