Know about The Significance And Benefits of The Follow Me Service for Business Organizations
Your business gains previously unattainable features. If anything stands out as making business the must-have telephony service for your company, it has to be the fact that these facilities are incredibly feature-rich. It may happen because the service is delivered over the Internet and does not require installing expensive hardware. The basic feature of Follow Me service, also known as call hunting, call routing, and find me, allows us always to stay connected and never miss an important phone call again.
24H Virtual can help your business to manage more properly with this service.
What are the services associated with Follow Me?
- You could think of the Follow me features as a modern-day beeper system, only much more efficient. This system will help to ensure that you never miss a phone call again, no matter where you are at any given time.
- This powerful feature allows the user to route their phone calls through a series of numbers until the call is answered or goes to voicemail. Some solutions may even allow you to ring all of the numbers on your list simultaneously. It is a more efficient way to handle incoming calls.
- The concept is simple, start with your office number, but if you’re not there and can’t pick up your IP desk phone, the call will be forwarded to your next option, most likely your mobile number. If you cannot answer your cell phone at the time, you can go a step further and configure the process to call your home number for true emergencies or simply to voicemail.
- Some solutions may even allow users to enter a completely different extension to redirect the call to an operator, a different department, or even a different agent. Some solutions are so sophisticated that calls can be routed to a fax machine or text message service.
- Combine these cost effective answering services with voicemail to email features, which convert your voicemails into text and send them as emails. You’ll have an incredibly powerful system that never misses an important detail.
How does it function?
The basic concept is fairly simple to grasp without delving too deeply into the technical aspects. The most important thing to understand is that Follow Me characteristics are not like basic call routing, intelligent IVR systems, or Automatic Call Distribution (ACD) systems, where automated attendant scripting is more important.
Instead, as previously discussed, this feature is simply a “call forwarding” option — and configuring it is fairly simple. Most, if not all, office phone systems include an online portal or app for users. Users can customize and tailor their call handling in this portal to best suit their needs.
Follow Me features are generally available for all vendors and are usually included with even the most basic VoIP plans.
Why is it so beneficial?
The eventual aim is to increase your availability and keep you engaged with important calls wherever you are in the world. It is the notion of movement, and mobility is an important part of our lives these days.
Benefits of Follow Me features:
There are many advantages that this service may provide to a business organization. Let’s discuss those briefly.
- Keep your numbers secure: In conjunction with the previous point, you only need to use one number, but you can go a step further. Some providers will let users create virtual contact information for their find me, Follow Me service. You won’t have to provide your direct desk number, direct mobile phone number, or direct home number in this case.
Simply provide this virtual number to clients, and you can still be managed to reach on any other device you have set up to receive calls.
- Increase your availability: It can be done by maintaining contact no matter where you are and never missing a call. If you’re in a critical meeting and can’t answer your desk phone, it will automatically forward to your cell phone or whatever you’ve designated as your secondary line. Based on how you set up the feature, the process will be repeated, and if you cannot answer at all, the call will be routed to voicemail.
- Use only one number: By creating a call routing list or having all of your different numbers ring simultaneously, you can now only give out one number: your main office line. The best portion is that you can maintain your cell phone number personal while still receiving calls when you’re away from the office. Your VoIP service handles the forwarding, so you don’t have to give out your number, but you can still take important calls on that phone if necessary.
- Allow your company to embrace mobility: Allow every agent, employee, or team member to use Follow Me; don’t limit it to just your phone line. We live in a dynamic world, and in general, people are constantly on the move, whether they are attending meetings or simply working remotely.
If everyone in your office can use Follow Me or other cost effective answering services, it doesn’t matter if someone is in the office or not. You’ll always receive that call regardless of where you are. Accept your mobility and let go of the fear of missing calls because you’re not in the office. Our lives are no longer centred on a single location; why would your business be? Therefore, you should use this feature fully to the extent of your business.
- Configure to fit your needs: One of the best aspects of the Follow Me feature is how customizable it is. Users can customize the procedure to fit their specific needs. Aside from simply selecting a priority list of phone numbers, such as your office number, cell number, home number, or just your Department number, users can also choose to have these numbers ring concurrently or in a specific order. You can also define whether or not the call will be routed to voicemail.
- Clients can always get the assistance they require: If your clients work with a particular agent or representative, the Follow Me features allow them to always reach that specific agent for assistance.
Clients may find it inconvenient and time-consuming to constantly explain their issues to new agents, but if they can always approach the same agent, this can help reduce friction.
24H Virtual provides the best and most effective services to all sizes of businesses. Small business owners are usually on the go, working in the field or simply not in the office. Enterprises can get our Follow Me service at an affordable price. Hence they can boost their businesses successfully.
