As the purchasing power of the millennials recovers and increases due to lightened restrictions, so does their preference for the experience economy. There is a widespread belief that experiences are much more valuable than material possessions, especially for millennials.
The boat rental industry is a significant beneficiary of this customer preference shift. The boat rental business has proven to be a resilient industry as it was still able to thrive during the COVID-19 pandemic. The renewed interest in boating and the high-profit potential of the boat rental industry is attracting several new players to the industry, so here’s how you can boost this growth with an online chat receptionist:
The drawback of offline boat rental services is that they work only during working hours. Still, the users can book a boat through an online chat receptionist service that provides 24/7 call availability! This system feature maximizes sales as the booking hours to rent a vessel are not limited.
In addition, with a virtual receptionist, you never have to worry about the receptionist going on break or vacation. Your phones and contact points will always be answered during the hours of operation, possibly even beyond! Boating businesses typically find it an issue for their contact points to be answered Monday to Friday from 9 AM and 5:30 PM, mainly due to employees taking lunch and bio breaks.
When receptionists go on leave or vacation, you’ll have to hire a temp, which can cause issues since they are unfamiliar with your company’s products and services. A reliable online chat receptionist service can address these problems since they are always available when you need them. For instance, you can have your phone lines diverted to the virtual receptionist during these vacations and breaks, even unplanned ones!
Better Boat Management
A virtual receptionist can help you manage the logistics of your boat rental business by handling customer calls and providing them with trip details. This reduces the workload of the admins substantially.
If you don’t have a physical receptionist, you’ll find that using an online chat receptionist can benefit your time. Instead of being tied to your desk or smartphone, the calls can be answered virtually anywhere in the world!
Throughout the day, online chat receptionists can also receive notifications to stay in touch with what’s been happening. You can also focus on issues based on their importance, while other tasks can be delegated to the pertinent people and departments within the business.
Less Customer Service Expenses
An online chat receptionist can save money that would otherwise be spent on a full-time staff member. This money can be put towards other areas of your business that need improvement or expansion. Virtual receptionists can handle a high volume of calls during your busiest times, ensuring that each caller receives the same attention.
Minimal Manual Workload
Boat rental and yacht management software can automate many manual tasks and improve customer service. A virtual receptionist will ensure all bookings are updated in real-time, providing users with the information they need immediately.
Start boosting your boat business today with an online chat receptionist from 24H Virtual! We provide customers with the ideal receptionists across companies in North America and Europe! Get started with us today and save 10 percent on your first six months!