Order Taking Call Center Services: Should You Go for It?

May 31, 2022by Mr Unsox0

For a large segment of the world’s population, there’s nothing more convenient than placing a product order through a call. If you are a business that wants to tap into this market, you should have a team that can always cater to customer orders. You can opt to hire and train things on your own or go to a more efficient route: hiring order-taking call center services.

What Is an Order-Taking Call Center?

Call centers are nothing new. But nowadays, they are becoming more sophisticated, especially in their capabilities to cater to customers’ needs. For instance, order-taking call centers can take in order requests and convert them into purchases.

Order-taking call centers have a distinct workflow that can cater to various orders. The work is divided into three sections: the representative will interview the customer, the customer will give their contact details, and the customer will pay for the transaction.

In the end, the transaction is entered into the database of the call center and will be delivered to the recipient’s address. 

Why Should You Outsource Order Taking?

1. Have Well-Trained Professionals Working for You

To have an effective order-taking call center, you have to have a professionally trained team. This team will deliver the best results because they know the exact process they have to follow.

An order-taking call center is more than equipped to provide this service. They have been working in this niche for a long time, so they know what to do.

2. Reduce Labor Costs

Outsourcing this job will save you a large amount of money on human labour. You’ll only need to pay the call center for their service. If you want to have an in-house team, you’ll need to allot additional money for hiring, vetting, and training your team.

3. Enjoy Flexibility in Staffing

It’s not always possible to have a full-time team available 24/7. If you want to maintain a smooth workflow, you can hire a call center that’s 24/7. This way, you’ll always have an online live receptionist to take your order, even when some workers are on a break.

4. Improve Your Customer Satisfaction Ratings

Outsourcing order taking will improve your customer satisfaction ratings. The customer will feel that their order is being handled by a well-trained professional, encouraging them to patronize your products or services.

5. Improve Order Accuracy

The team of an order-taking call center is trained to get as many details about the order as possible. This is important because it helps in reducing the risk of missing out on important order information. You’ll never regret working with a call center when you see that most of the orders are executed perfectly.

How Can You Choose the Right Order-Taking Call Center Provider?

When you outsource the order-taking job to a call center, you want to be sure that you’ll get your money’s worth. The quality of their service is important, but the cost is a factor you have to take into consideration.

Therefore, you should also check a call center’s cost per transaction. Find out how much you are expected to pay for each transaction completed. You can also check their reputation and the details of the agreement. If they are reasonable, then you should go with them.

Final Thoughts

An order-taking call center can ensure that you can deliver the best service to your customers. When you partner up with a call center, you’ll be able to increase your company’s productivity. Despite having a lean workforce, you can still accommodate many orders through this arrangement.

If you need inbound call center services in Canada to handle order taking for your business, 24H Virtual is your solution. We offer virtual, chat, and auto receptionists to help your company satisfy your customers. Contact us today to get started.

Mr Unsox

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