Law firms can have hectic schedules. So, if they want to be as responsive as possible, they have to have someone dedicated to handling all the incoming calls. However, not all companies can afford a full-time employee. One option you can consider for a more efficient strategy is outsourcing.
Here are the benefits of outsourcing a 24/7 virtual receptionist for your law firm.
1. Handle Overflow Easily
Law firms are generally in demand. They have a lot of clients who call for inquiries about their services. Many have busy schedules and cannot take calls during certain hours. Virtual receptionists can handle overflow easily. They can take calls at any time of the day.
Being able to respond to inquiries at any time is a huge advantage. While the firm’s staff can only take calls during certain hours, their virtual receptionist can take calls. This allows them to have more time and dedicate it to their clients.
2. Utilize Highly-Trained, Specialized Staff
Many law firms have a dedicated staff that handles all the inquiries. However, their staff can get overwhelmed at times. It can cause them not to provide the best service to their clients and the lawyers.
So, if you want to give your law firm the best experience possible, you can outsource to a virtual phone answering service. They have highly-trained staff that can handle all the calls at all times. This allows your law firm to have dedicated staff. It also allows them to have more time to focus on their clients.
3. Have Someone Screen Calls and Filter Only What’s Important
Even if your law firm uses an answering service, the staff still has to filter the calls. Many of the calls can be irrelevant, and with a virtual receptionist company, you can have someone screen calls for you.
This gives law firms more time to focus on their clients. It also helps them maintain the quality of service they provide.
4. Get More Time to Focus on Clients
When you have a virtual receptionist, they can handle all the calls. This gives you more time to focus on your clients. You can spend more time crafting a strategy to handle the case. You can get ready for the case while discussing it with your clients.
This is why many law firms are willing to invest in a virtual receptionist. They want to keep their clients satisfied. They also want to give them the best service possible. Giving their clients the best service increases the chances of their case having a successful outcome.
5. Improve the Reputation of Your Law Firm
A law firm’s reputation is important, especially in the eyes of your clients. If you want to ensure that your law firm maintains a good reputation, you must provide your clients with quality service.
Quality service means that you need to keep your clients updated on the case’s status. You also need to give them the attention they deserve. While you can provide them with all of these, it takes a significant amount of time.
However, if you hire a virtual receptionist, you can maintain your clients’ satisfaction. They will no longer have to wait for anything. You can answer their questions immediately and give them updates without them having to wait.
If you have a growing law firm, you need to find a way to accommodate that growth. Law firms have to be as efficient as possible, so you must carefully choose the right partner for you. While it is possible to do this yourself, you will have a limited capacity. So, it is better to outsource. Using a virtual receptionist will allow you to respond to inquiries anytime. It also gives your law firm the capacity to handle many more clients.
Are you looking for a virtual phone answering service in Canada? 24H Virtual has you covered. Your law firm will have a virtual receptionist 24/7, so no calls will be missed and you can fully cater to your clients. Book a free consultation today to get started.