Do you run your roofing business without a receptionist? As you and your workers may frequently have fieldwork, it may be challenging to catch calls and messages. You can’t exactly do a roof repair or installation and pick up a call at the same time.
Whether your company operates from the comfort of your home or has a physical office, it is best to have an assistant or receptionist handle your calls and inquiries for you.
While you may think that having a physical office means that you don’t need a receptionist, this is even more reason to hire a receptionist. While you may have an office, you can’t run it without a receptionist constantly available to handle admin work and inquiries.
Hiring a receptionist ensures that you always have someone to answer calls, schedule orders, and assist your potential customers.
This article will run you through various reasons to get a receptionist for your roofing business.
What Can a Receptionist Do?
In general, a receptionist can help you focus on your job and operate certain aspects of your business. Receptionists can do various administrative tasks such as:
- Talking with potential leads and explaining your services
- Setting up consultations and estimates for your potential clients
- Setting up your scheduled roofing jobs and the finances involved
- Receiving payments and sending out invoices to clients
- Coordinating with your contractors for dumpster and equipment rentals
- Ensuring that your licenses, insurance, permits, and other documents are compliant with the law
Should You Hire or Outsource?
Depending on your needs, you can consider hiring a full-time receptionist or outsourcing a virtual receptionist to work remotely for your roofing business.
Here are some factors you may want to consider:
- Do you have a physical location that requires someone to be on sight every day to receive customers?
- Do you need dynamic solutions such as after-hours answering services?
- Do you want to limit yourself to hiring locally, or do you want to access talent from all over the world?
- Do you have the time to hire and train a receptionist for your company?
If you have a physical location and have the time to hire and train a full-time receptionist, you are probably better off getting one locally. However, if you are fine with remote receptionists with various services such as customer support, 24/7 answering, etc., you are better off with an outsourced virtual receptionist.
Qualities to Look For
Being a receptionist for a roofing company requires a specific set of skills and qualities. Here are some common attributes you may want to look for in a receptionist:
- A welcoming and friendly demeanour
- Written and oral communication skills
- Ability to multitask and organize
- Having some knowledge in the roofing industry or willingness to learn
- Initiative and motivation
- Patience, especially when dealing with customers unfamiliar with the service
- Emotional intelligence and being able to read the room
While you can teach someone about technicalities and software, you cannot teach someone to take on a customer-facing role. It is essential to go for someone with excellent interpersonal skills and a willingness to learn.
Hiring a good receptionist is vital for the proper functioning of your company. Other than handling admin tasks, they ensure the best customer service when handling inquiries and appointments.
Are you looking to outsource a virtual receptionist for your roofing company? 24H Virtual can connect you with the qualified professionals your company needs. Book your free consultation today!