Meeting people, managing calls, negotiations, making decisions, and resolving issues are common everyday scenes within a business. Multitasking is something that every business owner does. However, when you are overloaded with work and think of taking a break on the weekends, the missed customer calls prevent you from taking the time off. An after-hours answering service can offer you the relief you desire and also keep your business on track. Studies show that 90% of the customer phone calls go unanswered, never call back. Businesses need to answer every phone call the first time they receive it. With 24H Virtual, you can easily manage work pressure and take breaks on the weekends with the best virtual receptionists.
Let The Professionals Handle The Calls
A business can never stop, even if it is weekdays, holidays and after-hours. An after-hours virtual receptionist can help boost the business profitability largely. Businesses can generate up to 70% of revenue with a 24-hour telephone answering service. When a company is operable even after business hours, it can obtain a competitive advantage.
Customers usually call in these hours with queries that are urgent or genuine. So when you are actually there for the customers at such crucial hours, it can help generate a great impression on the business. Customers eventually will display brand loyalty. There will also be a boost in google reviews that speak of remarkable customer service.
Agents providing answering services always greet callers friendly and never let their calls reach voicemail. By answering each call within a few seconds, they make sure that the business doesn’t lose out on profit or revenue. This also means that satisfied customers will always leave happy reviews! One must never underestimate the power of positive reviews, as they can drive more than 75% of customers towards a business.
First Impression Is Truly The Last Impression
The easiest way of getting in touch is through calling. As per a survey, 70% of customers feel it is more convenient to call rather than filling online forms. When a customer calls after hours, it means that the person needs a solution to a query right away. After hours, phone answering service providers always greet customers with a rejuvenating “Hello” that instantly lets the customers know that they have called the right place. Even on weekends when you are not available, there is no need to worry about business loss as virtual assistants take care of everything.
Developing long-lasting bonds
A shocking 80% of callers believe that reaching a live person is extremely challenging. We can well imagine the number of people who would get fed up and stop calling! But can businesses afford to bear that much loss? Especially during the festivities, it isn’t easy to get someone on the phone to answer your query. But you can change the game with a 24-hour telephone answering service. Businesses can receive assistance with customer retention with these services, where customers receive reassurance that they can call anytime if they have a query. Valued and heard customers always receive the motivation to return to your business again & again.
Never Let A Weekend Cost You Customers
If you keep your business closed on the weekends, it will definitely cost you, customers. An after-hours virtual receptionist team can help you extend outstanding customer service even on a Saturday & a Sunday.
Most companies are indeed available from Monday to Friday. However, this might be the best schedule for the employees and the company head but might not be for the customers. This is because the need for a service or a product might occur outside of the usual business hours as well.
Saving Money While Experiencing Convenience
A business is a lot different than a 9 to 5 job. Sometimes a business demands urgent impromptu meetings, conferences, planning, teaming up, working the entire night and a lot more. It is even open during the weekends. But during the weekend, when you decide to take a break, you need to back your business with a full support team. There is no need to respond to calls yourself, and neither do you need to recruit more employees for that. Virtual assistant teams providing after-hours call answering service will function on your behalf and work as an extension of the company. These teams comprise trained agents, and they make sure that they handle every call professionally.
Hence when you associate with 24H Virtual, you will always have able and experienced customer support agents by your side, making things a lot more convenient. Alongside, you can hire these agents on a contract basis which means no extra hiring employees or setting up a cabin for them as they work remotely. This way, you can cut down expenditure while availing excellent customer service from them.
A business can only be successful when you have complete control over it. It’s possible when you know where you want your business to be in the next 5 years and when you prioritize your customers more than anything. An after-hours answering service from 24H Virtual is a must in today’s time as you don’t want to give the impression to your customers that your business remains closed on the weekends. In fact, a business that is available during weekends, festivities like Christmas and New Year is always able to attract more customers. These are busy times when customers might require instant service, and when you give it to them, you are already winning their hearts. The best thing is that you can get hands-on modified virtual assistant services as per our business specifications.
You have to let your business prosper that calls for relying on after-hours call service providers. Make the right choice today and avail of the services to never lose business ever again. Starting from simple troubleshooting to letting field service specialists learn about emergencies, the teams cover everything. They are always available for you, your business and your customers.