While you are with a client in a meeting or counselling them on their legal options, who is answering your law firm?
Every law firm needs the best virtual receptionist. If you don’t have one, you’re stuck taking calls or revisiting what information the receptionist should have gotten. When looking for a good law firm receptionist, here are the top traits to notice:
Detail-Oriented
A lawyer’s receptionist is the first person a client meets when they walk through the door of your law firm. This means a good receptionist greets your clients warmly, helps them figure out where their appointment is, and may even offer them some refreshments.
When you need to schedule meetings for yourself or other attorneys, a good receptionist is observant and has a good memory, which allows them to put people in the correct meeting room and recall details about previous meetings to schedule follow-up appointments.
Similarly, if you need to be reminded of an upcoming deadline or court date, your receptionist should be observant and have a good memory so that they can grab your attention in advance. A good receptionist is detail-oriented. They notice if someone’s suit is wrinkled or their hair appears greasy, and they note it to compliment them on an upcoming holiday or birthday.
Digital Native
The best virtual receptionists already know how to use the most modern equipment for running a law firm. It’s hard to run a law firm without technology, so no one must lack the expertise to operate computers, smartphones and tablets. Of course, they all should be familiar with Microsoft Office functions and office phone, copier, and printer functions.
Efficient
The best virtual receptionist at a law firm performs several tasks, such as taking messages, filing papers, handling the mail, and greeting visitors. First and foremost, you need a well-organized receptionist who can keep track of their tasks. This includes prioritizing and completing tasks for the business and your clients. It also requires that the receptionist be dependable enough to show up on time for work each day.
Find candidates who can prioritize conflicting needs and create or follow organizational methods that help your law firm run smoothly.
Excellent Communicator
When your firm takes a call for the first time, whether from a potential client or opposing counsel, the best virtual receptionist is always involved since they are responsible for greeting anyone who calls the firm. Everyone will eventually talk to your receptionist. They should have excellent communication skills.
The best virtual receptionists should be able to speak loudly, firmly, and—if possible— even more clearly when you are busy with other calls. In addition, your receptionist must handle bursts of conversation with grace; if someone calls while you’re speaking to another client on the phone, they should be able to jump in and finish the conversation without missing a beat. Look for candidates who appear attentive, energetic and well-prepared with answers to potential questions ahead of time.
Legal Native
Although even the best virtual receptionist is not authorized to give legal advice, they should still be familiar with common legal terminology. For example, they should know what a subpoena is and the difference between legal procedure and discovery. It’s helpful if legal receptionists are familiar with standard documents such as pleadings and discovery documents.
Hire the Best Virtual Receptionists
These traits will help you employ the right person for the job. Remember, you’ll need the best virtual receptionists in this digital age who are ready to work from home or report to the office when needed, especially if you’re working on a critical case that could yield millions to your firm’s bank account!
Hire the best virtual receptionists today from 24H Virtual! We provide 24/7 call center support for businesses in North America and Europe! Find the right person by visiting our website now!
