Auto repair shops are usually the last thing on people’s minds—until something goes wrong. Some people have a trusted mechanic they go to, but most people just turn to Google to decide where to take their car. But did you realize a virtual receptionist can help shops like this? Here are some interesting reasons why:
Reason #1: Connect with Other Local Businesses
You’re not the only local business against bigger fish in the pond or sea. Your next-door café or the mom-and-pop grocery store down the street might be struggling just as much.
For instance, you could set up a mutually beneficial arrangement with the café, where you would advertise the café to your customers. In return, they would receive a discount at the café for showing a receipt from your shop! And vice versa. A virtual receptionist can monitor and communicate with them regularly and stay on top of that partnership!
Reason #2: Get Customer Feedback
Testimonials and positive reviews from past customers can do wonders for your auto repair shop in attracting new customers and solidifying your brand identity. Good reviews on Google and Yelp will make potential customers more likely to choose your shop over a more powerful corporation. A virtual receptionist can do that for you, asking for customer feedback after every sale, so you can focus on running the critical aspects of your business.
Reason #3: They Can Help with Your Business Website
The most successful auto repair shop websites have:
- A list of services provided.
- Contact information is easy to find. Ensure to include your location PIN for customers viewing your website on their mobiles.
- Faster load times.
- Mobile-friendly sites.
- Relevant content such as blogs, how-to content, and tips.
- Customer feedback through imported Google Reviews to your website.
A virtual receptionist can convey these to callers or inquiries, adding a human touch to your leads. Plus, when customers call or message, someone’s always on the other end to reply, not just a bot.
Reason #4: They Can Send Automated Reminders
You can make more money by sending customers automated appointment reminders via text and email. Admittedly, even loyal customers get busy enough to forget their next tune-up. Along with automated scheduling software, a virtual receptionist can reduce customer no-shows (and increase revenue) by sending automated repair estimates that require authorization.
Reason #5: They Can Incorporate Local SEO to Increase Visibility
When customers Google something, how likely are they to scroll down and click on the second, let alone the third page of results, to find what you’re looking for? Not much. We want the top of the index to waste less time.
When a prospect searches for “weird exhaust sound” or “auto shops near me,” you want your website to appear at the top. This is where local SEO is critical. If this sounds technical, don’t worry—there are plenty of SEO experts out there who can help.
Once a virtual receptionist has access to your website, they can update specific copies and articles to reflect these changes to boost visibility. Best of all, they can do this from anywhere, provided they have a stable Internet connection.
Hire a Virtual Receptionist
Contact 24H Virtual today to hire a virtual receptionist for your transportation or logistic needs now! We provide the best across North America and Europe, so get started through our website today!