In the last few years, many transportations and logistics companies have started using outsourced call centers for virtual receptionist services. Thanks to four distinct benefits of using this particular service, they have discovered that outsourcing their receptionist duties helps them save time, money, and resources. Moreover, they have improved the level of customer service that their company provides and even captured more sales opportunities. We understand if you’re still skeptical about the usefulness of virtual receptionists. To help lay your qualms to rest, we thought it would be useful to put together a brief article on the importance of virtual receptionists. If this is something that you want to learn more about, read on for a brief discussion on why transportation and logistics companies need virtual live receptionists.
They Help You Save Money
When a business hires an in-house receptionist, it has to devote resources to training, benefits, and other employee-related expenses. However, a virtual receptionist can be hired for a small fraction of the cost and offers similar services. In addition, the company does not need to provide paid vacation leave or sick days or pay into social security.
They Are Expertly Trained
Virtual receptionists are easier to employ and more reliable than receptionists you’d hire in an office. Employees who work at a call center have been trained in customer service and other skills, such as professionalism. The trained employees who work at a call center can deal with customers without your company having to train anyone.
They Are Available 24/7
In-house receptionists only work during business hours. Calls that come in after hours are unanswered. Without a 24/7 receptionist, businesses that aren’t open during the day risk losing customers who aren’t able to reach them. In contrast, a virtual receptionist is available at any time of day, even when you’re not, to take important calls and provide exceptional service to your customers.
One other benefit of virtual receptionists is that the virtual receptionists are usually part of a team working for an outsourced call center. Because the virtual receptionists are taking calls for the call center, they can always be made available. Additionally, normal employees cannot always answer calls. They can get sick, go on temporary leave, take vacations, permanently leave their positions, or even have another call to handle. Because the virtual receptionists are not working in-house and are instead taking calls for an outsourced call center, they can take any number of calls whenever they are needed.
They Can Help You Manage Your Time
Phone calls, scheduling appointments, and customer inquiries are crucial pieces of a business’s overall puzzle. Often, businesses may not have enough bandwidth to tackle these tasks while still accomplishing their main functions. Smaller companies or businesses with a small number of staff members may find that answering incoming phone calls and confirming customer appointments takes up too much of their time. This won’t be a problem if you work with a virtual receptionist. Since they’ll be handling your calls, you can focus on the other aspects of your business.
We hope this article proves to be useful when it comes to helping you see the benefits of working with virtual live receptionists. As you can see, there’s a lot you can gain just by working with virtual receptionists. Be sure to keep everything you’ve learned here in mind so that you can make the most informed decisions for your business.
Are you looking for a virtual phone answering service in Canada? 24H Virtual has you covered. Your business will have a virtual receptionist 24/7, so no calls will be missed, and you can fully cater to your clients. Book a free consultation today to get started.