Top-notch logistics and customer service heavily contribute to the continued success of a medical transport company. Keep in mind that customer service doesn’t stop when the medical transport is complete. Companies need to be attentive to their patients throughout the entire process, even when the customer is their own employee. This is where a virtual receptionist service comes in.
Medical transport can be quite hectic. When you’re in the middle of transportation, it’s hard to take calls, go over paperwork, schedule appointments, and others. No matter how hard you try to manage all of this, there’s a good chance you’ll miss an important call. If you hire a virtual receptionist service, that’s all taken care of for you. Read on and learn the top reasons why a virtual receptionist is perfect for your medical transport company.
Scheduling
For transportation services, time is everything. Keeping your vehicles loaded, your dispatchers busy, and your employees on schedule means making every second count. You don’t have time to mess with scheduling or appointments. If you don’t have a virtual receptionist, you will be answering calls, scheduling appointments, and managing your schedule yourself. This obviously takes up valuable time.
Having a virtual receptionist takes the scheduling burden off your shoulders. Your receptionist is there to answer your calls and schedule appointments for you. You can rest assured your appointments will be met on time.
Cost
With a virtual receptionist, you’ll likely have a lower cost than other marketing solutions. Virtual receptionists are very affordable. Aside from the service cost, you won’t have to hire and train someone to do your front desk work. The receptionist can already take calls and schedule appointments for you.
Customer Service
It doesn’t matter whether your company is local or out of state when it comes to customer service. Every customer deserves to be treated with the utmost courtesy and respect. With a virtual receptionist service, you can guarantee that your clients are being treated with the best customer service in the industry.
Your virtual receptionist will greet your customers with a friendly voice, and they will be taken care of with a smile. If a customer calls with a question about one of your drivers, the virtual receptionist will provide an answer as quickly as possible. It’s another way to ensure your customers have a great experience every time they interact with your company.
The Extra Hands in the Office
Have you ever tried to manage the front desk of a medical transport company? It’s a lot of work. With a virtual receptionist, you don’t have to worry about it. They are there to answer your calls, schedule appointments and answer questions.
You can also use your virtual receptionist to coordinate with your dispatchers and even talk with your drivers. They are there to make sure all of your customers have a great experience with your company. Similarly, if you’re not able to take a call at the time, the virtual receptionist can set the call to be returned by your administrative team when they are available.
Conclusion
Having a virtual receptionist on your team is a great way to manage your schedule, dispatchers, and customers. They will answer calls for you while also taking care of drivers and working with your dispatchers to make sure there are no scheduling conflicts.
If you need a virtual receptionist, trust 24H Virtual. We provide the best 24/7 call center and virtual receptionist services for businesses across North America and Europe. Get started now!
