Virtual Receptionist Service To Handle Business Calls After Hours
How can you gain the competitive advantage you need for your company over the holidays? The solution is straightforward: engage an answering service to handle calls and administrative tasks. The end of the year is a fantastic time to reflect on the past year and celebrate with friends and family. It’s also a tumultuous season! You’re winding up while managing your team’s vacation and clients who aren’t in the mood to work. How can you gain the competitive advantage you need for your company over the holidays? The solution is straightforward: engage a phone answering service. How might Virtual Live Receptionist Services benefit your company over the holidays?
What Is a Virtual Receptionist?
An auto-attendant, often known as a virtual receptionist, is an automated voice menu system that sorts incoming calls depending on unique call routing parameters. You’ve most likely come across them before. It’s the voice that answers the phone and tells you to call the number for the department you’re looking for. This menu is provided by a virtual receptionist, who then redirects the call accordingly based on the caller’s input.
Top 10 Advantages:
Live Voice Answering, 24/7/365
Even if your business is slowing down, calls continue to come in during and after normal business hours. You don’t want to deal with it alone, and delegating to your team will stifle their output. They prefer to spend time with their loved ones rather than avoid phone conversations. Enter a call-answering service that works after business hours! Our receptionists are available 24 hours a day, seven days a week, at different locations around the country. Our crew will take your calls while you focus on the important things, and then you can relax and enjoy yourself.
Excellent Customer Service
Your consumers expect outstanding service even during the holidays. According to American Express, 70% of consumers in the United States have paid more money to do business with a firm that provides excellent service. You’re not simply competing against other services in your sector when a consumer has an encounter with your company. You’re up against every previous service encounter they’ve had. Isn’t there any pressure? With a little support, you’ll be able to accomplish it! With a virtual receptionist service, providing outstanding customer service is simple.
Lead Qualification & Appointment Scheduling
Are you having trouble keeping up with an inflow of fresh leads? Are these leads of good quality, or are they a waste of time? We don’t simply answer the phone at 24H Virtual. We also evaluate leads initially based on your queries and criteria. Only the best get through to you and your sales staff this way. This lead qualification method cuts down on personnel’s time to qualify leads and increases revenue through higher conversion rates. Our objective is to win more cases and acquire more clients. However, we were all struggling to keep up with the onslaught of calls.
Reduce Hiring Costs
In 2019, the average income for an in-house receptionist was $32k per year. You’ll receive a full team of highly-trained, best-in-class operators from taking your calls at any time of day or night, including weekends and holidays, when you use a virtual receptionist service. Hiring an in-house receptionist is an investment that extends far beyond their compensation. In addition to the yearly pay, outsourcing your company calls to a competent 24 7 Virtual Receptionist service like ours will save you money on the following staffing costs:
- Writing and placing hiring ads
- Interviewing costs
- Healthcare insurance
- 401k
- Paid days off
- Training
- Taxes
- Equipment (headset, telephones, computer)
- Cost of paper products (notepads, pens, printer paper, etc.)
- Uniforms (where applicable)
- Travel costs (conferences, training, etc.)
Unlike many other answering services, we invest more in our training and quality assurance processes than our rivals because we have discovered that this investment supports our positive ROI more than anything else. Across the board, we are unrivaled in call quality, professional engagement, and the amount of assistance we can provide to our clients and their customers.
Increase Sales Leads and Conversions
When you work with a live answering service that is available 24 hours a day, seven days a week, you can rest certain that a human person will answer all inbound calls at any time of day or night. Making sure calls are answered 24 hours a day, seven days a week will certainly result in increased sales and conversions, especially if operators can answer general inquiries about your company, give basic customer assistance, and arrange orders for consumers over the phone.
Increase Productivity
You already have a lot on your plate as a small business owner. Answering the phone should not be one of your everyday responsibilities. You’re likely to spend more time dealing with calls of little value or consequence to your organization as spam and robocalls become more prevalent. An Automated Virtual Receptionist for your small business is trained to handle those calls quickly so that important operator time is not wasted.
Track Marketing Calls
When you invest in costly Google and social media marketing campaigns, you must ensure that your company can handle an increase in call volume. Your phones will ring if your advertising is effective, and you’ll need to be able to answer all of those calls to justify your marketing investment. 24H Virtual, a Virtual Live Receptionist service, can ensure that none of your calls goes unanswered, allowing you to maximize leads, conversions, and future growth.
Maximize PPC and Ad Spend
A virtual receptionist service may supply your firm with various phone lines, allowing you to track your PPC and advertising campaigns more easily. Track the number of calls and leads generated by your ad campaigns to see how effective they are. We provide a mobile app and an online dashboard where you can examine and produce call statistics and analytics to help you better understand and harness your marketing efforts.
Retain More Customers
Getting a new client might be five times more expensive than keeping an old one. You’ll have more loyal customers who stay with you for years if you give current customers the professional service they expect. By increasing client retention by 5%, profitability may rise by 25-95 percent with Online Client Requests follow-up.
Consistent Quality
Even the most well-trained receptionists might become sidetracked or need to take a break. Like the rest of us, they have bad days and rarely produce the same quality of work every day. Making errors is an unavoidable aspect of being human, which is why a virtual receptionist excels in this area. You always know what to anticipate from an auto-attendant because it can’t alter on its own. You may also solicit feedback from your clients about their interactions with your auto attendant, which you can utilize to enhance your service.
Virtual receptionists do not take vacations and holidays. When customers contact over the holidays or popular vacation periods, you may improve the customer experience. Record messages that match with the time of year too quickly and simply convey a holiday greeting or let callers know about special limited-time seasonal activities, which may warm up customers before a call and could potentially lead to increased sales depending on your messaging. Visit 24H Virtual’s official website to hire a Virtual Receptionist to work for you over the holiday season and Never Miss A Call Again.
