In today’s digital age, all companies must adapt to the current needs of the business landscape. This means knowing about the latest technological trends that will help them be ahead of the competition. No exception to the fact is moving companies because they have to vie with each other to become known, not just as a reputable brand, but as a company that values their clients’ needs.
Many trends are easily adaptable for any company, regardless of the industry. One perfect example of this is a virtual receptionist, who is a person who answers phones for a company via software rather than in an in-person setting. Virtual receptionists can help moving companies in various ways, such as:
#1 – Frees Up Internal Resources
Just as with any other company, a virtual receptionist can help move businesses fulfill their clientele’s needs, especially during peak hours that require living, breathing receptionists to answer the phone. Unlike a traditional receptionist, virtual ones work full-time, even when the moving company itself is closed.
This is especially beneficial because the virtual receptionist can take some of the load off the internal receptionist. This frees up their time while making the customer experience more enjoyable by having someone who specializes in answering specific questions about the moving process and accessing the client’s account quickly.
#2 – Creates Positive Customer Experience
Virtual receptionists are trained to provide positive, professional service to your customers. They always use the same language or script as an internal receptionist when speaking with the caller. They know the company’s policies and how to offer your best service.
However, unlike an internal receptionist, you don’t have to worry about potential situations that could cause the company to lose clients, such as being unable to speak with a live person when the phone is ringing off the hook. In addition to providing positive service to your customers, this benefits the company because they can focus on other projects when they don’t have to be there to answer the phone.
#3 – Availability of Support After-Hours
It’s typically expected that the company’s receptionist will be the one to answer phones from 9:00 am until 6:00 pm or whenever the business is closed. But what about after hours? The last thing you want is to have a customer make an emergency call and not be able to reach anyone until the next day.
You also don’t want to lose customers, especially those who pay extra for after-hours support because you cannot respond to them quickly enough. A virtual receptionist’s availability is after-hours, even when you aren’t open. A virtual receptionist can also provide support while at the office, should an emergency come up.
#4 – Streamlines Appointment Scheduling
Scheduling appointments for your customers can be time-consuming. Still, virtual receptionists trained in creating appointments can help make the process more efficient, giving you more time to focus on other vital projects. In addition, they can also help you manage the client’s schedule. They can remind the customer of appointments, confirm details, and notify them of any changes or cancellations.
What’s more, they can also help you manage your sales and marketing. A virtual receptionist can take incoming calls, schedule appointments, and even direct the phone calls to the right salesperson, increasing the number of appointments and sales made.
#5 – Presents Your Company in a More Professional Light
A virtual receptionist is a great way to address the public’s perception of your business. By having a virtual receptionist assist your callers, you can build a professional image for your company.
You can have the virtual receptionist communicate the tone of your business and express the way you wish for people to perceive your company. They can also help you convey the kind of corporate culture you have. A virtual receptionist is a great way to boost your business’ image and show potential clients that you’re professional.
Conclusion
A virtual receptionist can prove to be a valuable resource for moving companies. Hiring a virtual receptionist can change the way people perceive your company, ultimately helping you grow your business and gain more clients. Just hire the best candidate, and a virtual receptionist will work wonders for your business.
If you’re looking to hire virtual chat receptionists, 24H Virtual can help you! Our professional live chat agents can help you and your customers by offering technical and customer support, appointment setting, and logistics tracking, all for affordable prices. Simply go to our website to learn more!
