All entrepreneurs spend a lot of time answering calls, which distracts them from the work that earns their income. You probably face this same issue in your plumbing business as well. Hiring a reliable virtual receptionist service will solve this in a major way! They can field your incoming calls, freeing you up to focus on providing service for your clients.
Plumbers need to be able to focus on the job at hand! Whether upgrading sites, installing new plumbing systems or repairing leaks, full-on focus is the only way to provide exceptional service. While working with water, they cannot deal with incoming phone calls. Water and electricity do not mix!
Virtual Receptionists
Basically, virtual receptionists are an online tool that gathers information from callers on your behalf! Whether you’re working as a larger business or independent contractor, you may receive calls from clients to say that their plumbing has been leaking for days.
It’s impossible to be available for every call, so Virtual Receptionists gather the information from your callers and send it to your email inbox or text message. Likewise, they can send the information there with a CRM or ticketing system.
Here are some of the top reasons hiring virtual receptionists can help you be a better plumber:
1. Virtual Receptionists Help You Be A Better Plumber By Doing New Client Intake
Some of the phone calls you receive will be from people searching for a new plumber to come to their homes to fix their plumbing. Other callers will be looking to replace their old plumbing completely and want an estimate.
The virtual receptionists can collect whatever information you pre-determine as important, such as the name and address of the caller, the location of the job site, and their preferred contact information. If you use any software to track your prospects, they can copy and paste the details into that program with no issue.
2. Virtual Receptionists Help You Be A Better Plumber By Scheduling Appointments
If you schedule jobs to be completed in the future, the virtual receptionists can schedule visits to your clients ahead of time. In some cases, people would rather do their scheduling. Virtual receptionists can still help by explaining which jobs are more pressing than others.
3. Virtual Receptionists Help You Be A Better Plumber Due To Information Relay
As previously mentioned, it’s important to focus on the job at hand. It’s just as vital to process information that comes from inbound calls. The phone call from someone doing an initial consultation is different from the phone call from someone whose basement is starting to flood from a burst pipe! Aside from getting someone to sift which ones are more urgent than others, it also means you don’t miss any calls.
Missed calls mean missed profit opportunities. Existing clients will get affected, too, since the trust they put in you can end up lost.
Conclusion
Plumbing requires full attention, whether it’s installation, repair or something else. Hiring a virtual receptionist helps plumbers be better in several ways. The top ones include no missed calls, information being relayed promptly and new client intake getting done efficiently.
Trying to find an online answering service in Canada? Contact 24H Virtual today! We’re a people-oriented organization that values our clients and their customers; we can’t wait to help you succeed!
