Tutoring services get inquiries and appointment calls every day. It’s paramount to get back to every single person with haste, which is why virtual receptionists are the ideal solution. Collect information from the caller, transfer them to the best person to handle their concern, and keep them updated on the progress of their request.
Worst case scenario, virtual receptionists can provide callers with an option to leave a message if the representative is out at the time of the call. A virtual receptionist can be incredibly helpful to have, so make a move and hire them for your company.
Unsure of what you should think about and screen your receptionists for? Here are five things to consider for the ideal virtual receptionist for your tutoring services:
1) Skills
Communication is the most crucial aspect of picking out a receptionist. They need to be comfortable speaking to virtually anyone, so they need to have good people skills, a clear voice, and the ability to listen.
Other soft skills that you should search for in a virtual receptionist would be familiarity with tutoring services and any of the terms that would be used in conversation. Having the knowledge that makes them equipped to speak with your clientele would be good.
2) Qualities
A significant part of a virtual receptionist’s job is to have a friendly disposition and open up to everyone who calls. The way they talk, the way they listen, and the way they interact are all important factors regarding the receptionist’s effectiveness.
On top of that, the receptionist that you choose should be patient. The best virtual receptionists are trained to handle any situation, which is essential for a tutor who fields requests from all different types of people.
3) Impression
Think of your virtual receptionist as the face of your tutoring services. When you’re trying to get others interested in your business, it’s important to have a receptionist who can relay professional information about your service while attracting others.
You want someone that will be able to effectively answer calls, get the important information, and present a professional image of your company. It’d be ideal for them to be inviting, personable and friendly rather than being pushy or fake.
4) Credibility
Keep in mind that these calls and inquiries are coming from your prospective clients. You want to be sure that you’re hiring a receptionist that will be able to answer questions correctly, and convey credibility.
A virtual receptionist needs to be able to handle their jobs in a way that won’t leave your potential clients feeling like their questions weren’t answered properly, or that the information they received was false or confusing.
5) Experience
Virtual receptionists are usually more affordable than full-time receptionists, which is why they’re a good alternative for you to choose. When you’re looking for someone to join your team, just check experience prior to hiring.
Test if a virtual receptionist is accustomed to handling a variety of calls and can get the job done professionally. If they do have experience, rest easy in knowing that they can work seamlessly with your team and bring forth positive results.
Conclusion
A virtual receptionist can be essential to a tutor who wants to succeed. By hiring a receptionist for your tutoring services, you can expect to gain more credibility, create trust and establish a more professional image.
Looking for a virtual receptionist? 24H Virtual offers the best 24/7 call center and virtual receptionist services for any business across North America & Europe. Get in touch with us today!
