|Custom Call Scripts||Included|
|Unlimited Call Patching||Included|
|Toll-Free Number or Local Number||Included|
|Live Call Transfers||Included|
|Custom Hold Music||Included|
|AI-Generated Custom Hold Messages||Included|
|Custom Caller Call Back Option||Included|
|Call Summary Email||Included|
24H Virtual Receptionist offers you the freedom and flexibility to not worry about all the mundane tasks. Free your schedule with more time and focus on building your business. The more answered calls you get, the more revenue added to your bottom line. We understand that it is a numbers game.
We provide shared and dedicated Virtual Receptionist services to both American and Canadian SMBs.
We are not in the business of competition, we are in the business of relationship building. We believe, as our client, you should have a personal relationship with your team of Virtual Receptionists. That is why your Virtual Receptionists will answer phone calls and treat your customers as if they are an employee of your company.
After you sign up, our onboarding team will reach out to create your custom script and answer any further questions that you may have while we set up your campaign. Thus enabling us to build a relationship with you and learn about your customers.
We are in the business of creating long-term relationships with our clients. We are able to achieve trust by having policies and procedures in place to safeguard the privy information we have access to.
All of our Virtual Receptionists sign a non-disclosure agreement. Also Virtual Receptionists’ who manage Medical campaigns complete a 30-minute HIPAA Training to maintain Service Provider and Patient integrity.
This is very simple and can be achieved in several ways.
We understand some of our competitors charge for call patching. We believe in simple billing, and we feel that if our Virtual Receptionists are not on the call with your customers then, you should not be charged.
There are multiple ways in which we transfer calls to you.
This is a great option for businesses that want to advertise a promotion or relay an important message to their customers before the Virtual Receptionist answers the call or while the caller is on hold.
Each business is provided with the first phone number for free. We can provide you with additional phone numbers for a small fee if your business has multiple phone numbers that require transferring.
Either it be a toll-free number or a local number, we have your covered.
All of our Virtual Receptionists will follow the protocol you set in your custom scripts. Whether you want them to answer calls with a specific name or a generic greeting, we can instruct them to do so.
During your onboarding process, we thoroughly understand your business and transfer them to your call script. Our Virtual Receptionists are then trained using your instructions, call scripts, website and your FAQ’s
As all of our Virtual Receptionist work remotely, we are able to tap into the global talent pool. We have Virtual Receptionists in the United States, South America, Canada, Europe, and Asia.
All of our Virtual Receptionists are employed or contracted by us. It is vital for our business to only have an in-house team to maintain integrity.
Currently, we provide services in English, French, and Spanish. Please connect with one of our Client Care Specialists to see how we can help you.